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Service Support Associate
2 months ago
About Four Seasons:
Four Seasons is driven by our team members. We are a diverse group of individuals who strive for improvement, challenge ourselves to reach new heights, and treat one another with respect and kindness. Our staff across the globe crafts remarkable experiences for our guests, residents, and partners through a dedication to luxury infused with genuine warmth. We understand that the key to empowering our team to deliver these outstanding guest experiences lies in providing a world-class employee experience and a supportive company culture.
At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether you collaborate with us, stay with us, live with us, or explore with us, we believe our mission is to create lasting impressions. This stems from our conviction that life is enriched when we genuinely connect with the people and the world around us.
About the location:
The Four Seasons Hotel Beijing is situated in the vibrant Liangma area of the CBD (Central Business District) in northeastern Chaoyang. The hotel is conveniently located near the 798 Art District, Third Diplomatic Precinct, and the lively Sanlitun entertainment area. Merging Chinese tradition with modern comfort and style, this serene 5-star haven offers refined service and a highly personalized experience, embodying the essence of the world's leading luxury hotel brand. Four Seasons represents a prestigious address that resonates with the dynamic spirit of China's capital, connecting sophisticated individuals from both East and West to the best of Beijing's culture and vitality. The hotel radiates warmth and charm, creating a welcoming environment that fosters a sense of pride and belonging. With two signature dining venues, a world-class spa, and the finest event spaces in the city, we provide an unparalleled level of service and comfort that is uniquely Four Seasons, reflecting the cultural heartbeat of China.Summary
The Four Seasons Hotel Beijing is seeking a Runner who embodies a passion for excellence and brings enthusiasm to every task.
We recruit motivated individuals and provide them with the training needed to excel, while fostering an environment where they can thrive. Ultimately, our culture cultivates success and recognizes it in various ways. We encourage and expect all employees to consistently demonstrate:
A commitment to collaborative teamwork and transparent communication Responsibility for the continuous improvement of their skills and performance Acknowledgment of personal accountability for their actions and the resulting outcomes An awareness of how their behavior impacts our guests, fellow employees, and the company's reputationJoin our team
We express our values most meaningfully through the way we treat one another and by setting a positive example. In all interactions with colleagues, we strive to engage with others as we would wish to be engaged.
Four Seasons Hotel Beijing extends the same level of care to employees that we expect to be shared with our guests. We have consistently been recognized in FORTUNE Magazine's 100 Best Companies to Work For since 1998.
Responsibilities
1. Ensure timely and accurate support of room items.
2. Verify the accuracy of room item counts for each cabin.
3. Promptly report and address discrepancies in room item counts for each cabin.
Preferred Qualifications and Skills
1. High School diploma or equivalent experience.
2. Service-oriented; capable of taking initiative and ownership.
3. Proficiency in Mandarin is essential, and work authorization in China is required.
Learn more about what it is like to work at Four Seasons – Visit us:
Wechat: 北京四季HR
