Amazon Support Specialist

2 weeks ago


Beijing, Beijing, China Amazon Joyo Co., Ltd. Full time

About the Role

The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platforms. This role involves working in a 24/7 environment, including night shifts, and requires the ability to interact with Selling Partners via calls, email, and chat. The successful candidate will demonstrate end-to-end ownership of every seller interaction, coupled with proactive problem-solving and exceptional support to sellers.

Key Responsibilities

  • Interact with Selling Partners via calls, email, and chat.
  • Work in a 24/7 environment, including night shifts.
  • Demonstrate end-to-end ownership of every seller interaction.
  • Provide exceptional support to sellers.
  • Escalate sellers' issues as necessary.
  • Maintain a positive and professional demeanor at all times.
  • Contribute to a positive team environment.

Requirements

  • Excellent written and spoken Italian and Chinese skills.
  • Ability to work with several applications and contacts simultaneously.
  • Schedule flexibility to fulfill shift requests.
  • Demonstrated ability to work independently and make complex decisions with little to no guidance.
  • Self-disciplined, diligent, proactive, and detail-oriented.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Intermediate MS Office applications, specifically Excel, and familiarity with web browsers.

About Amazon Joyo Co., Ltd.

Amazon Joyo Co., Ltd. is a leading e-commerce company that provides a wide range of products and services to customers around the world. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers and partners.



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