Amazon JP Catalogue Consultant
10 hours ago
Ambitious and results-driven Catalogue Consultant to contribute to the growth of Amazon's business in Japan.
About the RoleThe successful candidate will be a strong contributor to the overall vision, helping meet the needs of the business whilst protecting the integrity of the customer experience. You'll help Amazon create the Earth's greatest shopping experience – a store featuring more products and brands with the most compelling content compared to any other online or offline store.
Key Responsibilities- Facilitate relationships with external business partners, understanding their basic goals, drivers and metrics.
- Dive deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions.
- Participate in the coordination of new vendors' onboarding, contributing to set expectations and facilitating discussion using a preset agenda.
- Act as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner.
- Proactively scope, participate in and deliver small local scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively.
- You will support projects with future JP rollout/constraints in mind.
- Audit and support quality/efficiency of service processes, analysing and fixing root cause.
- Serve as an innovative center of excellence, working on catalogue pilots, testing new initiatives etc.
- Provide value-added recommendations to enhance systems and programmes.
- Operate with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action.
- Communicate and collaborate effectively with JP peers and management. Share knowledge with others (both verbally and in writing), within and outside your team.
- Respond promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalate issues promptly and appropriately when necessary.
- Bachelor's or equivalent business school degree.
- Excellent written and verbal Japanese with proficiency. You must be able to act with professional integrity, working positively, quickly and effectively with a variety of personalities and work styles.
- Confidence when handling simultaneous customer relationships; a strong service mindset and ability to use metrics to identify focus areas.
- Versatility, with an ability to think on your feet, make smart decisions, manage competing projects, meet deadlines and deliver high-quality results under pressure.
- Excellent attention to detail with solid analytical skills to evaluate and resolve ambiguity with processes, including monitoring and improving performance against KPIs.
- You must display passion and initiative in solving problems (even when outside your remit), both re-actively and pro-actively.
- Excellent working knowledge of Microsoft Office applications (Excel, Outlook, Word) and Content Management Systems – able to learn and use new tools and systems quickly.
- Project management experience.
- Knowledge of Python.
- Call handling experience.
¥3,500,000 - ¥4,200,000 per annum.
Please note that this is an estimate based on industry standards and may vary depending on individual circumstances.
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