Laboratory Operations Manager
6 days ago
Job Overview
As a key member of the IQVIA team, the Laboratory Operations Manager will be responsible for overseeing the daily activities of a team of laboratory staff. This role requires strong leadership and technical skills to ensure the effective delivery of laboratory testing services.
Key Responsibilities
• Manage the daily activities of assigned laboratory work groups through effective delegation, technical skills training, and work supervision.
• Screen and assign workload, plan, prioritize, and assign tasks and projects, determining resourcing needs to ensure effective delivery.
• Counsel, train, and coach laboratory staff, assist in developing performance standards, monitor work, develop staff skills, and evaluate performance.
• Set week-to-week operational activities for the team and manage staff in accordance with organization's policies and applicable regulations.
• Provide technical leadership to lab staff and cross-functionally in the area of expertise, troubleshoot complex technical challenges, and implement resolutions.
• Responsible for hiring, training, performance management, and development of staff, actively participating in the development of standard operating procedures.
• Stay abreast of regulatory changes and identify the need for updates to internal procedures, leading the revision of procedures to meet regulatory requirements.
• Harmonize global operational processes, as applicable, independently identify and evaluate instrumentation platforms, and evaluate cost considerations of new technologies and testing.
• Participate in budget planning process based on revenue targets and financial goals, inclusive of consumables, instrumentation, and resourcing needs, identify opportunities for cost savings for reagents and supplies.
• Accountable for ensuring adequate supply and inventory for testing delivery, responsible for ensuring spend is within budget, and accountable for ensuring activity in the department meets quality and safety standards, driving individual accountability for quality and safety across the team.
• Participate in discussion around strategy planning for their area of expertise, monitor and analyze operational metrics to identify areas for improvement, drive continuous improvement initiatives to increase quality of services and operational efficiency.
• Ensure timely and appropriate resolution of CAPA and quality incidents, quality and compliance metrics, root cause analysis, and improvement, assist in establishment and revision of laboratory policies and procedures, maintain appropriate control and quality assurance procedures.
• Keep abreast of new technical developments, assist with implementation of new tests, equipment, programs, and/or procedures in the assigned area(s) as needed, foster a unified culture, and facilitate collaboration, cooperation, sharing of information, and teamwork, participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction, and employee retention.
• Support safety, quality, and 6S requirements and initiatives, comply with company's procedures and applicable regulatory requirements.
Qualifications
• Bachelor's Degree or equivalent combination of education and experience (Some CAP/CLIA lab locations may require a BSc in a chemical, physical, biological, or clinical laboratory science, medical laboratory technology, or cytotechnology.)
• Typically requires > 5 years of experience in a regulated environment
• > 4 years of experience in a regulated laboratory
• > 2 years of line management experience
• Understands basic management approaches such as work scheduling, prioritizing, coaching, and process execution.
• Strong understanding of operations and methods, strong knowledge of study set up and cross-functional/system dependencies.
• In-depth knowledge of lab testing procedures and applicable laboratory testing regulations.
• Ability to analyze and interpret complex data.
• Working knowledge of quality assurance and quality control principles and in-depth knowledge of company-specific program requirements.
• Knowledge of occupational safety and health rules and regulations.
• Good written and oral communication skills.
• Effective supervision and coaching skills.
• Ability to assess and prioritize multiple tasks, projects, and demands.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Applicable certifications and licenses as required by local regulations.
About IQVIA
IQVIA's laboratory business, Q2 Solutions, creates connected intelligence by combining our expertise, technology, and analytics - this fuels unparalleled research and development solutions. We uphold a deep commitment to patients, sites, customers, and each other.
-
Laboratory Operations Manager
6 days ago
Beijing, Beijing, China IQVIA Full timeJob Overview As a key member of the IQVIA team, the Laboratory Operations Manager will be responsible for overseeing the daily activities of a team of laboratory staff. This role requires strong leadership and technical skills to ensure the effective delivery of laboratory testing services.Key Responsibilities • Manage the daily activities of assigned...
-
Senior Laboratory Operations Manager
2 days ago
Beijing, Beijing, China IQVIA Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Laboratory Operations Manager to join our team at IQVIA's laboratory business in Beijing, China.Key ResponsibilitiesManage the daily activities of assigned laboratory work groups through effective delegation, technical skills training, and work supervision.Screen and assign workload, plan,...
-
Laboratory Sample Coordinator
6 days ago
Beijing, Beijing, China ADM Full timeJob Description Laboratory Sample Coordinator 样品管理员 ADM harnesses the potential of nature to enhance the quality of life. As a leading global provider of human and animal nutrition, we deliver innovative solutions today while focusing on future advancements. Our scientists are pioneering groundbreaking products that promote healthier living....
-
Dining Room Operations Manager
5 days ago
Beijing, Beijing, China Hyatt Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Business Manager and Marketing Specialist to join our team at Hyatt Corporation. As the Dining Room Operations Manager, you will be responsible for ensuring the successful operation of our outlet, in accordance with the high standards of our hotel and with a focus on individual profitability.Key...
-
Commercial Operations Manager
6 days ago
Beijing, Beijing, China Astellas Pharma Inc. Full timeAbout the RoleAstellas Pharma Inc. is seeking a highly skilled and experienced professional to fill the position of MSL Manager. As a key member of our commercial operations team, you will be responsible for leading the launch preparation process for assigned products, ensuring timely and successful market entry.Key ResponsibilitiesLaunch Preparation and...
-
Customer Care Operations Manager
6 days ago
Beijing, Beijing, China Coloplast Full timeJob Summary / Purpose Lead the customer care team to provide personalized services through various channels, enhancing customer awareness of the Coloplast brand and improving product experience, while driving key performance indicators for customer retention; collaborate with hospital teams and relevant departments to execute market and brand...
-
Short Video Operations Manager
6 days ago
Beijing, Beijing, China Zeal Group Full timePosition Overview:We are seeking a skilled professional to lead the development of financial accounts across platforms such as TikTok and Facebook. This role involves strategic positioning, operational management, and driving user transaction conversions.Key Responsibilities:1. Develop and implement a comprehensive strategy for financial accounts on social...
-
Duty Manager
5 days ago
Beijing, Beijing, China Shangri-La Full timeWe are seeking a highly skilled and experienced Duty Manager to join our team at Shangri-La.About the Role:Lead Front Desk Operations: Manage the front desk team to provide exceptional customer service and ensure seamless check-in and check-out processes.Hotel Management Expertise: Utilize your knowledge of hotel operations to drive efficiency and quality...
-
Beijing, Beijing, China BSI Full timeWe are excited to present an opportunity to join BSI as a Training Operations Manager for the Greater China region. Key Responsibilities: Oversee the training delivery objectives of the training operations team. Continuously enhance the training service workflow, ensuring the efficiency and effectiveness of all operational processes. Prepare and submit...
-
Wine Operations Manager
5 days ago
Beijing, Beijing, China Shangri-La Full timeJob Opportunity at Shangri-LaWe are seeking a highly skilled and experienced professional to join our team as an Assistant Wine Director. This is an exciting opportunity for someone who is passionate about wine and has a strong background in wine operations.Key Responsibilities:Drive sales and profits through effective wine and beverage knowledge and wine...
-
Quality Control Sample Specialist
6 days ago
Beijing, Beijing, China ADM Full timeJob Description Laboratory Sample Coordinator 样品管理员 ADM harnesses the potential of nature to enhance the quality of life. As a leading global provider of human and animal nutrition, we are committed to delivering innovative solutions while keeping an eye on future advancements. Our scientists are at the forefront of developing groundbreaking...
-
Customer Care Operations Manager
6 days ago
Beijing, Beijing, China Coloplast Full timeJob Summary / Purpose Lead the customer care team to provide personalized support through various channels, enhancing brand awareness and product experience, while achieving business objectives and customer retention; collaborate with relevant departments to execute market and brand strategies, fostering customer loyalty; mentor and empower care...
-
Beijing, Beijing, China Mondelēz International Full timePosition Overview Objective of the Role The primary objective of this role is to oversee the comprehensive accounting and financial functions of the facility, ensuring adherence to both local and US GAAP standards. This position serves as the financial advisor to the plant director, embodying finance leadership within the facility and offering...
-
IT Operations Manager
6 days ago
Beijing, Beijing, China Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is driven by our team. We are a group of individuals who strive for improvement, pushing ourselves to achieve new levels while treating each other with respect and kindness. Our global team members create exceptional experiences for our guests, residents, and partners through a commitment to luxury and genuine...
-
Technical Application Specialist
6 days ago
Beijing, Beijing, China Siemens Healthineers Ltd. Full timeAbout the RoleWe are seeking a highly skilled Technical Application Specialist to join our team at Siemens Healthineers Ltd. As a Technical Application Specialist, you will play a critical role in delivering operation training for Point-of-Care (POC) products to customers and business partners.Key ResponsibilitiesDeliver efficient and effective operation...
-
Regulatory Affairs Associate Manager
6 days ago
Beijing, Beijing, China Bayer Full timeAt Bayer, we are innovators committed to addressing the world's most pressing challenges, working towards a future where 'Health for all, Hunger for none' becomes a reality. Our journey is fueled by energy, curiosity, and unwavering dedication, as we learn from diverse perspectives, broaden our horizons, enhance our skills, and redefine what is possible....
-
Junior Regulatory Affairs Manager
6 days ago
Beijing, Beijing, China Bayer Full timeAt Bayer, we are innovators committed to addressing the world's most pressing challenges, striving for a reality where 'Health for all, Hunger for none' is achievable. Our journey is fueled by energy, curiosity, and unwavering dedication, as we learn from diverse perspectives, broaden our understanding, enhance our skills, and redefine what is possible....
-
Beijing, Beijing, China Amazon (China) Holding Company Limited Full timePosition OverviewThe ROW Transportation Execution team is seeking a Senior Program Manager to spearhead the identification, development, integration, and support of innovative solutions while overseeing transportation initiatives from inception to completion across various regions.Amazon's transportation infrastructure is pivotal in orchestrating the...
-
Beijing, Beijing, China Siemens Healthineers Diagnostics (Shanghai) Co., Ltd. Full timeAbout the RoleWe are seeking a highly experienced Senior Manager to lead our Account Growth and Development team in Shanghai. As a key member of our sales leadership team, you will be responsible for driving business growth, developing and executing sales strategies, and building strong relationships with our customers.Key ResponsibilitiesDevelop and...
-
Regulatory Compliance Associate Manager
6 days ago
Beijing, Beijing, China Bayer Full timeAt Bayer, we are innovators committed to addressing the world's most pressing challenges, striving for a reality where 'Health for all, Hunger for none' is achievable. Our journey is fueled by energy, curiosity, and unwavering dedication, as we learn from diverse perspectives, broaden our horizons, enhance our skills, and redefine what is possible. There are...
