System Support Specialist

4 weeks ago


Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time
Job Overview

We are seeking a highly skilled System Support Specialist to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司.

About the Role

This is a key position responsible for delivering exceptional customer service and support for complex capital equipment at customer sites.

The ideal candidate will possess strong communication and interpersonal skills, with the ability to work effectively under pressure and as part of a team.

Key Responsibilities
  • Provide timely and effective resolution to customer complaints and issues related to equipment troubleshooting, diagnosis, and repair.
  • Represent the company to customers, ensuring high levels of satisfaction and quality of service delivery.
  • Coordinate actions with customers to minimize downtime and optimize equipment performance.
  • Engage in collaborative efforts with Product Support Organization on escalated technical matters.
Requirements
  • Bachelor's or Master's degree in a relevant field.
  • Excellent communication and interpersonal skills, with proficiency in English.
  • Ability to work under pressure, think logically, and provide guidance to team members.
  • Minimum qualifications include a Master's Level Degree without work experience or a Bachelor's Level Degree with more than 2 years' work experience.
Salary Information

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.

Benefits and Opportunities

At 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司, we prioritize employee growth and development. This role offers opportunities for professional advancement, career diversification, and personal fulfillment.



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