Operational Excellence Manager

5 days ago


Shanghai, Shanghai, China dbschenker Full time
Job Description

At DB Schenker, we're seeking an exceptional Operational Excellence Manager to join our team.

About the Role

We're a global logistics network with over 76,000 colleagues worldwide. As an Operational Excellence Manager, you'll play a key role in shaping our Control Tower function in 3PL. You'll work closely with stakeholders to ensure sufficient resources are allocated to customers as per their forecast.

Responsibilities
  • Act as primary escalation contact for customers regarding operation issues.
  • Ensure KPI requirements are achieved.
  • Prepare business reports as required and support Key Account Managers (KAMs) to join regular operational service review meetings with customers.
  • Identify areas of improvement proactively.
Requirements

To succeed in this role, you'll need:

  • Strong communication and collaboration skills.
  • Good spoken English and Mandarin.
  • Good computer knowledge, including MS Word, Excel, and PowerPoint, as well as Chinese Word Processing.
  • Strong knowledge of freight forwarding, particularly in ocean freight.
Qualifications

You should hold a diploma or above and have at least 4 years of experience in a Control Tower function in 3PL.

Benefits

As an employee of DB Schenker, you can expect:

  • Professional Development: We believe in continual training and development for our people.
  • Work-life Balance: Our vacation and leave policies reflect our commitment to proper work-life balance.
Our Offer

Join our global logistics network and contribute to shaping your career by making a real difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills.



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