Operational Excellence Manager
5 days ago
At DB Schenker, we're seeking an exceptional Operational Excellence Manager to join our team.
About the RoleWe're a global logistics network with over 76,000 colleagues worldwide. As an Operational Excellence Manager, you'll play a key role in shaping our Control Tower function in 3PL. You'll work closely with stakeholders to ensure sufficient resources are allocated to customers as per their forecast.
Responsibilities- Act as primary escalation contact for customers regarding operation issues.
- Ensure KPI requirements are achieved.
- Prepare business reports as required and support Key Account Managers (KAMs) to join regular operational service review meetings with customers.
- Identify areas of improvement proactively.
To succeed in this role, you'll need:
- Strong communication and collaboration skills.
- Good spoken English and Mandarin.
- Good computer knowledge, including MS Word, Excel, and PowerPoint, as well as Chinese Word Processing.
- Strong knowledge of freight forwarding, particularly in ocean freight.
You should hold a diploma or above and have at least 4 years of experience in a Control Tower function in 3PL.
BenefitsAs an employee of DB Schenker, you can expect:
- Professional Development: We believe in continual training and development for our people.
- Work-life Balance: Our vacation and leave policies reflect our commitment to proper work-life balance.
Join our global logistics network and contribute to shaping your career by making a real difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills.
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