Service Excellence Manager

2 weeks ago


Shanghai, Shanghai, China ASML Full time

Job Title: Service Excellence Manager

Overview: We are seeking a talented Service Excellence Manager to lead our Service Quality Excellence team in the China region.

  • Develop and deploy service excellence programs/projects to drive quality excellence in the China region.
  • Review and improve quality systems, facilitating internal and external quality audits, and working with stakeholders on follow-up and improvement.
  • Setup and maintain internal quality dashboards, aligning with ASML headquarters on targets and KPIs.
  • Assess and improve quality within the region and upstream, driving quality linked to direct impact at customer sites.

Requirements:

  • Bachelor degree or above in a relevant field.
  • Experience in the semiconductor business, professional field service operations, and quality management systems.
  • Strong people leadership skills, customer-oriented attitude, and KPI-oriented with the ability to drive team performance.
  • Strong communication skills in both Chinese and English, with the ability to analyze and draw conclusions from data or reports.
  • Hands-on problem-solving skills, analytical thinking, and team player with a one-team-one-goal attitude.


  • Shanghai, Shanghai, China Johnson Controls Full time

    About the RoleWe are seeking an experienced Service Delivery Excellence Manager to join our team at Johnson Controls.Job SummaryThe successful candidate will lead and manage the service department, ensuring efficient service delivery and customer satisfaction. They will build and maintain solid customer relationships, understanding their needs and providing...


  • Shanghai, Shanghai, China ASML Full time

    Job SummaryASML is seeking a highly skilled Service Quality Excellence Manager to lead our Service Quality Excellence team in China. The successful candidate will be responsible for driving service quality excellence in China, identifying opportunities to secure service quality excellence, and developing and deploying service excellence programs/projects.Key...


  • Shanghai, Shanghai, China Amazon (Shanghai) International Trading Co., Ltd Full time

    Unlock the Potential of Paid Service at AmazonWe are seeking a seasoned Program Manager to spearhead our efforts in Asia and drive business growth across the globe. As a key member of the Global Selling team, you will be responsible for delivering exceptional results and making a lasting impact on our customers.About the RoleImprove Selling Partners...


  • Shanghai, Shanghai, China ASML Full time

    Job DescriptionWe are seeking a seasoned professional to lead our Service Quality Excellence team in China. The ideal candidate will have experience in the semiconductor business, specifically in Professional Field Service Operations and Quality management systems.About the RoleLeverage your expertise to drive service quality excellence in China, identifying...


  • Shanghai, Shanghai, China dbschenker Full time

    Job DescriptionAt DB Schenker, we're seeking an exceptional Operational Excellence Manager to join our team.About the RoleWe're a global logistics network with over 76,000 colleagues worldwide. As an Operational Excellence Manager, you'll play a key role in shaping our Control Tower function in 3PL. You'll work closely with stakeholders to ensure sufficient...


  • Shanghai, Shanghai, China LivaNova PLC Full time

    Drive Sales ExcellenceAs a Commercial Excellence Manager at LivaNova PLC, you will play a key role in driving sales force effectiveness and commercial operations across the country. Your primary responsibility will be to support the commercial team in implementing and improving business intelligence, commercial training, target allocation, field force...

  • Logistics Manager

    4 weeks ago


    Shanghai, Shanghai, China Covestro Full time

    Drive Logistics ExcellenceLead direct broker management for safety and compliance assurance, ensuring seamless import and export operations.Develop and implement systematic management mechanisms for direct broker management, including KPIs, benchmarks, and incentive measures.Support and lead the implementation of Customs-related new policies and projects,...


  • Shanghai, Shanghai, China LivaNova PLC Full time

    Unlock Success in Sales Force EffectivenessAt LivaNova PLC, we are seeking a highly skilled Commercial Excellence Manager to drive efficiency and effectiveness in our sales force. As a key member of our commercial team, you will play a vital role in implementing and improving business intelligence, commercial training, target allocation, field force...


  • Shanghai, Shanghai, China Crane Worldwide Logistics Full time

    Job Summary:This is a dynamic opportunity to work with Crane Worldwide Logistics, where you will be responsible for delivering exceptional client service and support.Responsibilities:Respond promptly to client inquiries, resolve issues with orders, delivery dates or service, and ensure timely resolutions to client complaints.Determine the cause of problems,...


  • Shanghai, Shanghai, China Dover Corporation Full time

    Job SummaryWe are seeking a highly skilled Operational Excellence Manager to join our team at Dover Corporation. The successful candidate will be responsible for promoting and facilitating the implementation of the Dover Operational Excellence Model across our global operations.Main ResponsibilitiesWork effectively with all levels of the organization to...

  • Project Manager

    4 weeks ago


    Shanghai, Shanghai, China Turner & Townsend Full time

    Job SummaryWe are seeking a highly skilled Project Manager to join our team at Turner & Townsend. As a Project Manager, you will be responsible for ensuring the successful delivery of projects across the real estate and infrastructure sectors.Key ResponsibilitiesAssist the project lead in ensuring client objectives are met through effective project...


  • Shanghai, Shanghai, China adidas Full time

    Key Responsibilities:Spearhead the rollout of a new rostering system across 400 direct-operated stores, ensuring seamless integration with IT, HR, and other departments.Collaborate with the Global Retail Operations team to implement HOR2.0 in over 500 stores, driving operational excellence and consistency.Analyze and optimize process flows, SOPs, and...


  • Shanghai, Shanghai, China Johnson Controls Full time

    Job Title: Sr Service ManagerAbout the RoleWe are seeking a highly skilled and experienced Sr Service Manager to lead our service department and drive customer satisfaction. As a key member of our team, you will be responsible for developing and implementing service strategies to enhance customer experience and meet service objectives.Key...


  • Shanghai, Shanghai, China Johnson Controls Full time

    About the Role:We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Johnson Controls. As a key member of our service department, you will be responsible for leading and managing our service team, ensuring efficient service delivery and customer satisfaction.Lead and manage the service department, including staffing,...


  • Shanghai, Shanghai, China SHL Full time

    About the Role: We are seeking a highly skilled and experienced Manager, Managed Services Operations to join our team at SHL. As a key member of our Managed Services team, you will be responsible for leading our team of project consultants, project managers, and project associates in delivering high-quality services to our clients. Your primary focus will...


  • Shanghai, Shanghai, China Johnson Controls Full time

    Job SummaryWe are seeking a skilled Service Operations Manager to lead and manage our service department, ensuring efficient service delivery and customer satisfaction. The successful candidate will have 7+ years of experience in service management or a related role and a proven track record of delivering exceptional customer service.Key ResponsibilitiesLead...


  • Shanghai, Shanghai, China Hologic, Inc. Full time

    Job SummaryHologic, Inc. seeks a highly skilled Strategic Service Manager to lead our customer experience and field service organization across China. The ideal candidate will develop and implement service strategies to drive business growth and excellence.Lead the customer experience and field service organization across China, covering all Hologic business...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Revenue Growth and Margin Management:Achieve planned revenue growth in assigned accounts/territories while maintaining or exceeding margin goals.Sales Forecasting and Communication:Provide realistic sales forecasts to management and communicate significant changes or developments in a proactive and timely manner.Sales Performance Analysis and Review:Analyze...


  • Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a leading IT services partner that supports medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and solutions to our clients.We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating and overseeing the delivery of our services, ensuring that...

  • Food Service Manager

    3 weeks ago


    Shanghai, Shanghai, China Mondelēz International Full time

    About the RoleWe are seeking a highly skilled Food Service Manager to join our team at Mondelēz International. As a key member of our sales team, you will be responsible for developing and managing national food service channels, including major quick-service restaurants, cafes, and convenience stores.Key Responsibilities1. Develop and execute national food...