Service Excellence Manager
2 weeks ago
Job Title: Service Excellence Manager
Overview: We are seeking a talented Service Excellence Manager to lead our Service Quality Excellence team in the China region.
- Develop and deploy service excellence programs/projects to drive quality excellence in the China region.
- Review and improve quality systems, facilitating internal and external quality audits, and working with stakeholders on follow-up and improvement.
- Setup and maintain internal quality dashboards, aligning with ASML headquarters on targets and KPIs.
- Assess and improve quality within the region and upstream, driving quality linked to direct impact at customer sites.
Requirements:
- Bachelor degree or above in a relevant field.
- Experience in the semiconductor business, professional field service operations, and quality management systems.
- Strong people leadership skills, customer-oriented attitude, and KPI-oriented with the ability to drive team performance.
- Strong communication skills in both Chinese and English, with the ability to analyze and draw conclusions from data or reports.
- Hands-on problem-solving skills, analytical thinking, and team player with a one-team-one-goal attitude.
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