Service Excellence Manager

2 months ago


Shanghai, Shanghai, China ASML Full time

Job Title: Service Excellence Manager

Overview: We are seeking a talented Service Excellence Manager to lead our Service Quality Excellence team in the China region.

  • Develop and deploy service excellence programs/projects to drive quality excellence in the China region.
  • Review and improve quality systems, facilitating internal and external quality audits, and working with stakeholders on follow-up and improvement.
  • Setup and maintain internal quality dashboards, aligning with ASML headquarters on targets and KPIs.
  • Assess and improve quality within the region and upstream, driving quality linked to direct impact at customer sites.

Requirements:

  • Bachelor degree or above in a relevant field.
  • Experience in the semiconductor business, professional field service operations, and quality management systems.
  • Strong people leadership skills, customer-oriented attitude, and KPI-oriented with the ability to drive team performance.
  • Strong communication skills in both Chinese and English, with the ability to analyze and draw conclusions from data or reports.
  • Hands-on problem-solving skills, analytical thinking, and team player with a one-team-one-goal attitude.


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