Logistics Support Specialist with Excellent Client Service Skills

4 weeks ago


Shanghai, Shanghai, China Crane Worldwide Logistics Full time

Job Summary:

This is a dynamic opportunity to work with Crane Worldwide Logistics, where you will be responsible for delivering exceptional client service and support.

Responsibilities:

  • Respond promptly to client inquiries, resolve issues with orders, delivery dates or service, and ensure timely resolutions to client complaints.
  • Determine the cause of problems, select and explain the best solutions, expedite corrections or adjustments, and follow up to ensure resolution.
  • Other duties as assigned by management.

Requirements:

  • Strong client service skills and ability to build rapport with clients.
  • Excellent problem-solving and communication skills.
  • Familiarity with freight forwarding knowledge and documentation procedures.
  • Ability to multitask and prioritize tasks effectively.

Benefits:

  • A competitive salary of $55,000 - $65,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

What We Offer:

  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Tuition reimbursement and education assistance programs.


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