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Associate, Client Services Specialist

2 months ago

Shanghai, Shanghai, China Third Bridge Full time
Job Description

This role is in our Client Services business, specifically within the Public Equity vertical, where you will be responsible for delivering excellent client service by being a fast, responsive, thoughtful, and proactive research partner.



As an Associate, you will be the person driving revenue by enabling our clients to connect to industry experts that will help them. You will spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match.



Responsibilities




  • Understand Public Equity client needs and identify the most relevant experts that could help them.
  • Deliver excellent client service by being a fast, responsive, thoughtful, and proactive research partner.
  • Engage with industry experts for our clients by reaching out over the phone to understand whether they are the right fit.
  • Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, while operating within our industry-leading compliance framework.
  • Monitor and understand the clients' research needs and develop strategies to help them on a continual basis.


Development



We are committed to helping everyone at Third Bridge grow and develop, starting from day one and continuing throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts, and how to explore a multitude of industry sectors in order to provide an excellent service to our clients.



You will also learn how to identify industry experts and develop your communication skills to engage with industry specialists and senior professionals over the phone.



Typically, but not exclusively, after four to six months in your Third Bridge journey, you will have mastered Specialist Management, and you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities.



The next step in your Third Bridge career could be:




  • Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Client Services Manager role.
  • Client Development Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential.


In your first year, you will sharpen your skills in relationship building, account growth, commercial acumen, sales effectiveness, time management, and stakeholder management.



Qualifications



We look for individuals who are excited by a hands-on, high-performing, and results-oriented role and who are driven to exceed expectations for our clients. You will need to have excellent communication skills, be able to adapt your communication style effectively, and be able to work well under pressure.



A degree, with strong academic credentials, and/or extensive experience in a client-facing role is required.



Additional Information



Third Bridge offers a competitive base salary, an uncapped bonus commensurate with target achievement, and a range of benefits, including vacation time, learning opportunities, health and wellbeing support, and flexibility in your work schedule.



Thrive at Third Bridge



We are committed to creating an inclusive environment and are proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.