Senior Experience Manager

2 days ago

Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time
About the Role:

Amazon (Shanghai) International Trading Company Limited is seeking an experienced professional to lead the success of our global sellers in emerging markets. As a Senior Experience Manager, you will be responsible for identifying and addressing seller pain points, leveraging various learning and research tools to become an expert in the selling process, and partnering with cross-functional teams to drive business growth.

Key Responsibilities:
1. Learn and become an expert in seller experience throughout the seller lifecycle for emerging stores, especially the assigned one. Successfully act as a PM consultant to the business leader for emerging stores.
2. Familiarize yourself with Excel or other data tools to conduct business analytics, uncover issues, or growth drivers.
3. Leverage various tools or methods to conduct research on assigned areas, derive business-significant points of view, and provide insights across all levels of business reviews.
4. Work cross-functionally with various stakeholders to align priorities, own surfacing top issues in a timely manner, up to country manager and SLT levels.
5. Own the assigned domain's annual planning and deliver insights across all levels of business reviews.

A Day in the Life:
The Senior Experience Manager will drive progress of the domain through various communications with relevant stakeholders, align expectations, timelines, and deliverables, and manage deliverables to ensure they are on time and on schedule. It is also important to take time to look and research deeper into top issues, partner with supporting teams such as data gurus or business intelligence to derive correct data sets to illustrate the issue, and join discussions with senior leaders to offer opinions and influence strategy on behalf of the domain.

About the Team:
The Emerging Store SX team sits in the central PMO org of Asia Global Selling. We think ahead for our sellers and business, and are close partners and consultants to our Asia business teams and overseas stakeholders.

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