Senior Fraud Officer
4 weeks ago
At HSBC, we're committed to creating a culture of integrity and transparency. As a Senior Fraud Officer, you'll play a critical role in ensuring the fair treatment of our customers and managing operational risks in your day-to-day operations.
The jobholder will be responsible for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.
Key responsibilities include:
- Ensuring the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
- Managing and mitigating operational risks in their day-to-day operations, in line with operational risk policy.
- Overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.
- Conducting investigations and handling calls related to fraud risk.
Requirements include:
- Ability to demonstrate strong organisational and time management skills to meet department standards of productivity and quality in a production environment.
- Achieving results while managing workloads for multiple products, potentially across various platforms and systems.
- Flexibility in approach, with the ability to quickly understand unfamiliar and varied systems and procedures.
- Minimal supervision and consistent coaching and development from immediate supervisor.
- Timely escalation of Fraud Trends, issues, etc. to Management and Fraud Risk.
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
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