Business Processes Consultant

1 month ago

Dalian, Liaoning, China SAP Full time
About the Role

We are seeking a highly skilled Business Processes Consultant to join our team as a Cloud ERP Onboarding Advisor. As a key member of our Customer Onboarding Center, you will play a critical role in driving a globally centralized and scalable Onboarding practice, ensuring expert support, guidance, and enablement to our SAP customers during their onboarding and adoption cycle.

Key Responsibilities
  • Manage a portfolio of accounts, overseeing customer onboarding, implementation, and adoption needs, and assisting them to meet their objectives.
  • Facilitate the transition from sales cycle to onboarding and project start.
  • Plan, manage, and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation, with the aim of achieving a successful on-time go-live.
  • Validate and capture customer project plans and objectives.
  • Introduce customers to key resources and set onboarding delivery expectations.
  • Monitor customer project health, identify early warning signs for risk, and utilize proper escalation channels to assist customers during times of need.
  • Collaborate on the development of customer-facing collaterals and best practices in alignment with other stakeholders inside and outside the direct team.
  • Advise on areas of transformation, project, and technology readiness.
  • Lead enablement planning in alignment with the customer's business goals and identified needs.
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  • Provide communication and status updates to internal and external stakeholders.
  • Advise on go-live planning approach.
Requirements
  • Understanding of RISE with SAP & GROW with SAP.
  • Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales, or Product Engineering.
  • Deep understanding of onboarding lifecycle, from a strategic and tactical perspective.
  • Deep sense of accountability and ownership.
  • Knowledge of SAP internal processes around customer management.
  • Knowledge of SAP internal tools around the customer engagement (ICP, CRM, HPI, CRT, Harmony, Totango).
  • Ability to quickly adapt to changing environments with attention to detail while maintaining the 'bigger picture.'
  • Experience working in a global environment and willingness to adjust working hours occasionally.
  • Comfortable and experienced with delivering content to customers in a 1:1 or 1-to-many environment.
  • Fluent in English/Chinese (oral and written). Additional languages are a plus – Especially Korean.
Work Experience

Minimum of 3-5 years of strong experience working with external clients and software implementations.

History of helping customers navigate through setting up SAP solutions.

Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.

  • Business Processes Consultant

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Business Processes Consultant. As a key member of our team, you will be responsible for providing expert knowledge and support to our customers in the deployment of our procurement solutions.Key ResponsibilitiesWork with customers to provide support and best...

  • Business Processes Consultant

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled Business Processes Consultant to join our team at SAP. As a key member of our team, you will be responsible for providing expert knowledge and support to customers during the deployment of our solutions.Key Responsibilities:Deliver high-quality implementation services on catalog deployment projects to...

  • Business Processes Consultant

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    Job Summary:The Network Deployment Lead will manage the opportunity to lead multiple Supplier & Business Network Adoption programs for the customers in APJ. This role acts as an advisory for SAP customers to interact with their suppliers through the SAP Business Network. The role empowers to develop supplier onboarding plan, design the best course of action...

  • Business Process Consultant

    1 month ago

    Dalian, Liaoning, China SAP Full time

    Job SummaryThe Network Deployment Lead will manage the opportunity to lead multiple Supplier & Business Network Adoption programs for customers in APJ. This role acts as an advisory for SAP customers to interact with their suppliers through the SAP Business Network.Key ResponsibilitiesBuilds relationships with customers and suppliers at all levels.Aligns...

  • Business Process Consultant

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleThe Network Deployment Lead will manage the opportunity to lead multiple Supplier & Business Network Adoption programs for customers in APJ. This role acts as an advisory for SAP customers to interact with their suppliers through the SAP Business Network.Key ResponsibilitiesBuilds relationships with customers and suppliers at all levels.Aligns...

  • Business Processes Consultant-Japanese

    6 days ago

    Dalian, Liaoning, China SAP Full time

    About the RoleThe Network Deployment Lead (NDL) will manage the opportunity to lead multiple Supplier & Business Network Adoption programs for the customers in APJ. This role acts as an advisory for SAP customers to interact with their suppliers through the SAP Business Network.Key ResponsibilitiesBuilds relationships with customers and suppliers at all...

  • Business Processes Consultant-Japanese

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    Job Summary:The Network Deployment Lead (NDL) will manage the opportunity to lead multiple Supplier & Business Network Adoption programs for the customers in APJ. This role acts as an advisory for SAP customers to interact with their suppliers through the SAP Business Network. The role empowers to develop supplier onboarding plan, design the best course of...

  • IT Business Consultant

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled IT Business Consultant to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business growth through innovative solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key stakeholders to...

  • IT Business Consultant

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced IT Business Associate Consultant to join our team in ECS Japan. As a key member of our Client Delivery Management team, you will be responsible for driving end-to-end customer engagement and ensuring seamless delivery of our services.Key ResponsibilitiesDevelop strategic engagement with clients to...

  • SAP SD/CS Consultant

    3 weeks ago

    Dalian, Liaoning, China Siemens Healthineers Ltd. Full time

    Job Summary:As a SAP SD/CS Consultant at Siemens Healthineers Ltd., you will play a key role in driving the digital transformation of our company. You will be responsible for providing expert-level guidance and support in the implementation, configuration, and maintenance of SAP SD solutions in the area of material logistics and returns.Key...

  • SAP SD/CS Consultant

    2 weeks ago

    Dalian, Liaoning, China Siemens Healthineers Ltd. Full time

    Job Summary:As a SAP SD/CS Consultant at Siemens Healthineers Ltd., you will play a key role in driving the digital transformation of our company. You will be responsible for providing expert-level guidance and support in the implementation, configuration, and maintenance of SAP SD solutions in the area of material logistics and returns.Key...

  • Business Process Associate

    7 days ago

    Dalian, Liaoning, China WNS Full time

    Job SummaryWe are seeking a highly skilled Business Process Associate to join our team at WNS Global Services Inc. The ideal candidate will have a strong background in insurance and business-related courses, with excellent communication skills in English and Chinese.Key ResponsibilitiesProvide exceptional customer service by resolving queries from emails,...

  • SAP SD/CS Consultant

    1 month ago

    Dalian, Liaoning, China Siemens Healthineers Ltd. Full time

    Job Title: SAP SD/CS ConsultantSiemens Healthineers Ltd. is seeking a highly skilled SAP SD/CS Consultant to join our team. As a key member of our organization, you will be responsible for delivering projects, enhancements, and change requests related to SAP SD solutions in the area of material logistics.Key Responsibilities:Provide expert-level guidance and...

  • IT Business Consultant

    1 month ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our SAP Enterprise Cloud Services team as a Client Delivery Manager. In this role, you will be responsible for driving end-to-end customer engagement, from signature to delivery, and ensuring customer satisfaction through issue mitigation and escalation management.Key...

  • SAP Basis Consultant

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled SAP Basis Consultant to join our team. As an SAP Basis Consultant, you will be responsible for implementing, configuring, and supporting SAP systems to ensure they meet the business requirements of our clients.Key ResponsibilitiesImplement and configure SAP systems to meet business requirementsProvide technical...

  • Process Associate for OTC Operations in China

    3 days ago

    Dalian, Liaoning, China Genpact Full time

    About the RoleAs a Process Associate, you will play a key part in our OTC operations team in DaLian, China. Your primary responsibility will be to support the team in delivering high-quality services to our clients.Key ResponsibilitiesSupport the team in delivering high-quality services to clientsCollaborate with team members to achieve process...

  • SAP Basis Consultant

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled SAP Basis Consultant to join our team. As a key member of our consulting team, you will be responsible for delivering high-quality SAP Basis services to our clients.Key ResponsibilitiesDesign and implement SAP System Landscape, defining implementation or migration strategies and detailed planning.Assist team...

  • SAP Basis Consultant

    1 month ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled SAP Basis Consultant to join our team. As a key member of our delivery team, you will be responsible for providing technical expertise and support to our customers.Key ResponsibilitiesDesign and implement SAP system landscapes, define implementation or migration strategies, and develop detailed plans.Assist team...

  • Technical Consultant

    1 month ago

    Dalian, Liaoning, China Veeva Systems Full time

    About the RoleVeeva Systems is seeking a skilled Technical Consultant to join our Professional Services team. As a Technical Consultant, you will work closely with regional and global service teams to design and build technical solutions that support our business partners.Key ResponsibilitiesLead the design and development of technical solutions across...

  • Technical Consultant

    4 weeks ago

    Dalian, Liaoning, China Veeva Systems Full time

    About the RoleVeeva Systems is seeking a highly skilled Technical Consultant to join our Professional Services team. As a Technical Consultant, you will work closely with regional and global service teams to design and build technical solutions that support Veeva's business partners.Key ResponsibilitiesLead the design and development of technical solutions...