Senior Specialist GBS GL
1 month ago
Job Summary
We are seeking a highly skilled GBS GL Efficiency Specialist to join our team. The successful candidate will be responsible for identifying and implementing process improvements to increase efficiency and productivity in the General Ledger (GL) operation.
Key Responsibilities
- Process Improvement
- Identify opportunities for process improvements and develop solutions to increase efficiency and productivity.
- Work closely with the team to implement process improvements and ensure successful deployment.
- Performance Dashboard
- Support the creation of a monthly operation review dashboard to track key performance indicators.
- Conduct root cause analysis and develop action plans to address any issues identified.
- Prepare meeting minutes and follow up on action items.
- Reporting and Analysis
- Support the GL process analysis to identify opportunities for productivity improvements.
- Conduct analysis of GL automation, root cause analysis, and develop improvement plans.
- Support the creation of global KPI/SLA and conduct root cause analysis and develop improvement plans.
- Explore user expectations and perspectives to provide insights or analytics to existing reports.
Requirements
- Minimum of 5 years of relevant work experience in a similar function for BPO or SSC companies.
- Bachelor's degree or equivalent professional experience.
- Good accounting knowledge, good knowledge on AI tools, good finance analysis skills, and excellent knowledge of MS-Office applications.
- Good understanding and some experience with RPA tools such as UiPath, Automation Anywhere, or Blue Prism.
- Experience in Python or SQL is a plus.
- Strong mindset in continuous improvement and automation, good team player, good communication and interpersonal skills.
- Detail-oriented and well organized, quick learner on new technology and new methodology on innovation.
- Fluent English, spoken, listening, and written.
- Customer centric mindset.
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