Global Business Services Specialist
5 days ago
Purpose & Overall Relevance for the Organisation:
- Drive the daily execution of key responsibilities in our Global Business Services Center, aligned with GBS policies, procedures, and guidelines, and Group Accounting Manual requirements for specific areas of responsibility.
- Operate as a self-directed worker for a specific service area, ensuring seamless execution of tasks.
- Contribute to organizational effectiveness by identifying and communicating process improvement opportunities.
Key Responsibilities:
- Perform accounting tasks for larger markets in AR Wholesale/Retail/eCom, handling specific cases for each market.
- Review and check tasks handled by junior members, including cash application, master data changes, and sales vs. collection reconciliation for key customers.
- Prepare and analyze reports, such as AR deduction reports, eCom reconciliation reports, Retail aging and collection analysis reports, and month-end closing tasks.
- Handle ad-hoc requests, coordinate with others, and perform and review audit tasks, ensuring quality results within the team.
- Create and maintain desktop procedures, checking for inconsistencies and improvement opportunities (SME only).
- Address internal and external customer queries on complex cases.
- Develop training material and provide training on specific cases for own area of responsibility (SME only).
- Allocate and handle Group email and tickets.
- Identify and report problems to the Supervisor.
- Deliver training to junior members and new members on tasks like sales vs. collection reconciliation.
- Support the Team Lead on project delivery, such as efficiency improvements and retail system upgrades.
- Implement smart work ideas.
Key Relationships:
- Team colleagues.
- Superior.
- Colleagues connected via the process area in other parts of GBS.
- Business Partner key contacts for specific areas (e.g., GL).
Knowledge, Skills and Abilities:
- Excellent communication skills.
- Customer service-oriented mindset.
- Fluency in Korean and good English proficiency.
- Strong accounting knowledge.
Requisite Education and Experience / Minimum Qualifications:
- University degree or equivalent education required.
- Minimum of 2 years' work experience in Accounting.
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