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Principal Technical Consultant
3 months ago
As a key member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be on resolving technical customer inquiries and providing expert advice on the use and troubleshooting of Oracle eBusiness Suite.
Key Responsibilities:- Proactively work with customers to ensure successful deployment of Oracle eBusiness Suite
- Provide assistance to service delivery teams in critical situations
- Perform daily Apps Support, Apps Upgrade, performance review, patch analysis, and SR reviews
- Develop effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support, and customer staff to ensure customer satisfaction
- Respond and resolve service requests within Key Performance Indicator targets
- Develop high-quality deliverables and methods to promote efficient service delivery
- Maintain an up-to-date knowledge of new products released in the market
- Minimum 15 years of IT experience, with at least 10 years of solid experience in supporting Ebiz Finance or Manufacturing modules
- Mainly work in Manufacturing modules; experience with HR module is an additional advantage
- Solid experience and deep knowledge of EBiz R12 is an advantage
- Proven experience of Oracle eBusiness Suite DBA, including System Administration in Oracle Applications on R12 and 11i, is an advantage
- Oracle eBusiness Suite Architecture, including good understanding of technology stack, is required
- Strong UNIX skills, preferably Linux, and additional NT/Win2K skills are useful
- Fluent in English and Mandarin, with Cantonese speaking as an advantage
- Proven experience in Oracle Fusion ERP is an advantage
- Proven success of working on own initiative and managing client/end-user expectations
- Strong troubleshooting skill
- Excellent problem-solving and analytical skills
- Ability to work under pressure in escalated situations
- Independent working capability
- Excellent written and verbal communication skills
- Self-motivated and resourceful
- Team work essential
- Ability to work as a team player as well as on own initiative
- Good presentation skills
- Willingness to travel in GC as requested
- Oracle Certified Professional qualification is an advantage
