Program Service Delivery Manager

6 days ago


Shenzhen, Guangdong, China Bureau Veritas Group Full time

Bureau Veritas Group is a global leader in testing, inspection, and certification services, established in 1828. Our mission is to help clients navigate the increasing challenges in quality, health, safety, environmental, and social responsibility.

As a trusted business partner, we provide innovative solutions that not only meet regulatory requirements but also help clients reduce risks, improve performance, and promote sustainable development. Our core values are integrity, objectivity, customer focus, and safety.

Our organization has received recognition and authorization from most countries and international organizations.

Duties & Responsibilities

  • Manage program performance, including product regulatory and testing requirements, in the EMEA market.
  • Monitor changes in market product regulations and communicate relevant standards, requirements, and policies to the global team and clients.
  • Perform gap analyses between service requirements and standard offers for new clients.
  • Support proposal reviews, focusing on program administrative requirements, and suggest best practices as needed.
  • Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies.
  • Facilitate continuous improvement through projects with operations, IT, and process teams.
  • Review program performance regularly with clients and key account managers.
  • Handle client complaints and facilitate real-time resolutions.
  • Lead program change management using program design best practices.

Skills & Requirements

  • Strong background in technical sciences for the EMEA market, with a focus on hardline toy product categories.
  • Strong knowledge of applicable product safety standards and norms, testing procedures for hardline and toy products.
  • 5-8 years of work experience in product safety/conformity.
  • Strong background in product safety and consumer protection law.
  • Good understanding of product development and supply chain management processes.
  • Good communication skills (verbal and written) in English and Mandarin.

Bureau Veritas Group values its employees as its most important asset. We welcome diverse talents to join our team and contribute to our mission.



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