Customer Quality Engineer
2 months ago
1. Customer Quality Complaint Management
Serve as the primary liaison for customer quality issues, gathering complaint details and coordinating internal communication.
Ensure timely reporting of the problem resolution process to the customer and maintain follow-up until resolution.
2. Analysis Summary and Quality Reporting
Provide comprehensive summaries of quality analyses and generate reports for customer review.
3. Parts Handling Analysis Leadership
Conduct Parts Handling Analysis (PHA) at customer facilities to ensure quality standards are met.
4. Product Training and Diagnostics
Deliver training sessions on product usage and diagnostics for Original Equipment Manufacturers (OEM) and Original Equipment Suppliers (OES).
5. Onsite Troubleshooting
Engage in hands-on troubleshooting activities at OEM and OES locations to resolve quality issues.
Qualifications
1. Educational Background
Bachelor’s degree in Mechanical, Automotive, or Electrical Engineering.
2. Professional Experience
Minimum of 3 years of experience in customer quality or engineering within the automotive sector.
3. Technical Skills
Strong technical foundation with proven problem-solving abilities.
4. Customer Focus
Excellent communication skills with a strong customer-oriented approach.
5. Language Proficiency
Proficient in English.
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