Customer Quality Engineer

1 week ago


Wuxi, Jiangsu, China Bosch Full time

Job Summary

We are seeking a highly skilled Customer Quality Engineer to join our team at Bosch. As a key member of our quality team, you will be responsible for leading customer quality complaint handling, providing expert technical support, and ensuring customer satisfaction.

  • Lead customer quality complaint handling, including first contact with customers, gathering complaint information, and sharing internally.
  • Develop and implement quality improvement plans to prevent similar issues from occurring in the future.
  • Provide product and diagnostic training for Original Equipment Manufacturers (OEMs) and Original Equipment Suppliers (OESs).
  • Perform onsite trouble shooting at OEM and OES facilities.

Requirements

  • Bachelor's degree in mechanical, engine, or electrical engineering.
  • At least 3 years of work experience in customer quality or engineering in the automotive industry.
  • Excellent technical background and problem-solving skills.
  • Strong customer orientation and communication skills.
  • Fluent English language proficiency.

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