Senior Technical Liaison

Job Summary

We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at Cummins Inc. This role will serve as the senior technical liaison between OEMs and customers, representing our customers during new product development programs.

Key Responsibilities:

• Obtain input and negotiate with Subject Matter Experts and Value Package Introduction (VPI) Teams to deliver product data and installation requirements to Application Engineers and OEMs.
• Make decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.
• Apply and improve processes such as Installation Quality Assurance, OEM integration, and product selection tools to support the processes and enable high-quality decision making.
• Develop strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.
• Apply technical expertise in the areas of product, application, and market knowledge to support OEM product selection and equipment design.
• Lead the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions.
• Serve as customer/market advocate inside Cummins during participation in new product development programs, design reviews, and product change request processes.
• Ensure products are applied and installed correctly to meet customer system requirements and environments.
• Assure installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
• Utilize Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance.
• Propose innovative customer-focused initiatives and projects.
• Assist with the transfer of knowledge through coaching and mentoring less experienced engineers.
• Provide independent leadership of smaller business impact projects or ownership of complex components, products, systems, or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
• Deliver independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
• Lead the development and improvement of work processes and systems across a functional discipline area within a business unit site.
• Coordinate and direct work amongst technicians and temporary student employees, assist in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
• Provide support and guidance to influence technical direction within a project team and continue to develop proficiency in the competency areas critical to success in the role.
• Operate as a recognized specialist in a discipline or product area within the immediate team.

Competencies:

• Machine Integration and Optimization - Combine various parts or sub-systems into a whole to achieve the output most desired by the customer; apply Cummins' installation requirements using our standard tools, processes, and identified best practices to ensure optimization of performance, reliability, cost, and quality; analyze technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
• Product Application Support - Ensure new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provide new options through management of technical systems to support sales to all of our markets; define installation requirements and develop innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
• Product Function Modeling, Simulation, and Analysis - Impact product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system, and/or component level requirements.
• Product Installation Quality - Identify and apply ways to improve machine integration to minimize rework and deliver the best product; apply standard Cummins processes based on the experience and knowledge of product installation experts; ensure that products are installed correctly and meet requirements through an installation review process.
• Product Problem Solving - Solve product problems using a process that protects the customer; determine the assignable cause; implement robust, data-based solutions; and identify the systemic root causes and recommended actions to prevent problem reoccurrence.
• Product Selection - Guide customers to the best product offerings for their markets and applications; offer best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represent features and benefits of products in terms that customers understand; ensure Cummins' products aren't misapplied through using Cummins' technical information systems, local, and application requirements.
• Technical Customer Management - Represent Cummins to our customers by being the interface for all technical aspects; provide engineering data, documentation, and training to customers to support the design and integration of equipment; ensure that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
• Build networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Communicate effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Drives results - Consistently achieving results, even under tough circumstances.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.

QUALIFICATIONS

Proficient in Creo 3D modeling

Proficient in Dreamweaver