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Technical Support Engineer

2 months ago

Shanghai, Shanghai, China Innomotics Electrical Large Drives (Shanghai) Ltd. Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at Innomotics Electrical Large Drives (Shanghai) Ltd. As a Technical Support Engineer, you will be responsible for providing technical assistance to customers and internal stakeholders, resolving complex technical issues, and developing knowledge base content.

Key Responsibilities:
  • Perform fault analysis and troubleshooting based on failure codes and customer feedback.
  • Develop and maintain knowledge base content, including technical documentation and training materials.
  • Communicate effectively with customers and internal stakeholders to ensure timely resolution of technical issues.
  • Provide technical support for new product launches and warranty claims.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
Requirements:
  • Bachelor's degree in Electrical Engineering, Power Electronics, or related field.
  • Minimum 2 years of experience in technical support or related field.
  • Strong knowledge of electrical drive systems, vector control, and PWM technology.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for electrical drive systems, please submit your application.