Current jobs related to Guest Services Supervisor - Shanghai, Shanghai - Shangri-La

  • Guest Services Supervisor

    3 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a...

  • Guest Services Supervisor

    2 months ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a timely and...

  • Guest Floor Service Supervisor

    2 months ago

    Shanghai, Shanghai, China Shangri-La Full time

    Position Overview: We are seeking a dedicated individual to fulfill the role of Guest Floor Service Supervisor. The ideal candidate will possess: Minimum of 2 years of experience in a similar role Strong guest relations skills to effectively engage with international visitors A warm and approachable demeanor Excellent communication abilities A creative and...

  • Guest Floor Service Supervisor

    2 months ago

    Shanghai, Shanghai, China Shangri-La Full time

    Position Overview: We are seeking a dedicated individual who possesses: At least 2 years of experience in a comparable role Expertise in guest relations, particularly with international visitors, and proficiency in English, both spoken and written A warm and approachable demeanor Strong communication abilities A creative and open-minded attitude Key...

  • Guest Services Supervisor

    2 months ago

    Shanghai, Shanghai, China Shangri-La Full time

    Position Overview: We are seeking a dedicated individual who meets the following criteria: Minimum of 2 years of experience in a comparable role Expertise in guest relations, particularly with international visitors, and proficient in both spoken and written English A warm and approachable demeanor Strong communication abilities Creative thinking and an...

  • Guest Services Manager

    1 month ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryAs a Guest Recognition Manager at Marriott International, you will play a vital role in ensuring exceptional customer experiences across our properties. Your primary responsibility will be to manage the flow of questions and direct guests within the lobby, providing top-notch hospitality and service.Candidate ProfileEducation and Experience•...

  • Guest Services Manager

    3 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Marriott International. As a key member of our operations team, you will be responsible for ensuring that our guests receive the highest level of hospitality and service.Key Responsibilities• Manage the flow of questions and direct guests within the lobby to ensure a...

  • Guest Services Manager

    3 days ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryServes as a key representative of Marriott International, providing exceptional customer service and ensuring seamless guest experiences.Key Responsibilities• Manages the front desk operation, ensuring timely and efficient check-in and check-out processes.• Coordinates recognition services, including loyalty programs and special events.•...

  • Guest Recognition Manager

    2 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryAs a Guest Recognition Manager at Marriott International, you will play a vital role in ensuring exceptional customer service and satisfaction. Your primary responsibility will be to manage the flow of questions and direct guests within the lobby, while also supporting the tracking and resolution of service issues.Candidate ProfileEducation and...

  • Guest Services Manager

    2 months ago

    Shanghai, Shanghai, China Shangri-La Full time

    Join Our Team as a Service Manager We are seeking a dedicated individual who: Possesses a strong enthusiasm for Sales and Marketing Exhibits excellent teamwork abilities Demonstrates a proactive and positive mindset Enjoys developing innovative and tailored solutions for our business partners and clientele Is capable of thinking creatively while driving...

  • Outlet Supervisor

    2 months ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Outlet Supervisor - Alila Shanghai As a key member of the management team, you will play a vital role in ensuring the smooth operation of the department, aligning with Hyatt Hotels Corporation's strategic objectives while fulfilling the expectations of employees, guests, and stakeholders. Responsibilities Assist the Outlet Manager in overseeing the...

  • Event Services Supervisor

    2 months ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Team Leader - Event Service - Hyatt Corporation Overview The Team Leader will play a crucial role in ensuring the smooth operation of the event services department, aligning with Hyatt Corporation's strategic objectives while fulfilling the expectations of employees, guests, and stakeholders. This position involves assisting the Banquet Manager in...

  • Outlet Operations Supervisor

    2 months ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Outlet Operations Supervisor - Alila Shanghai Hyatt Corporation is seeking a dedicated individual to oversee the effective management of our outlet operations, ensuring alignment with the strategic goals of the organization while fulfilling the expectations of our team members, guests, and stakeholders. Role Overview In this position, you will play a...

  • Service Floor Manager

    2 weeks ago

    Shanghai, Shanghai, China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as a Service Floor Manager - Guest Experience.About the Role:Supervise and coordinate the cleaning and maintenance of guest rooms according to Shangri-La's policies, standards, and guidelines.Requirements:2 years of experience in a similar capacityExcellent communication and...

  • Event Service Team Supervisor

    2 months ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Team Leader - Event Service As a key member of the Alila Shanghai team, you will play a vital role in ensuring the smooth operation of the Event Service department. Your primary responsibility will be to support the efficient management of the department in alignment with Hyatt Corporation's strategic objectives, while consistently meeting the...

  • Guest Experience Manager

    2 months ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Manager to join our team at Hyatt Corporation. As a key member of our Front Office Department, you will be responsible for ensuring that our guests receive the highest level of service and have a memorable experience during their stay with us.Key ResponsibilitiesDevelop and implement strategies to...

  • Guest Experience Manager

    1 month ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Job SummaryWe are seeking a skilled Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. As a key member of our Front Office Department, you will be responsible for ensuring consistent guest recognition and loyalty program management.Key ResponsibilitiesDevelop and maintain a relevant and up-to-date guest history database to provide...

  • Guest Experience Manager

    3 weeks ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Job SummaryWe are seeking a skilled Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest recognition and loyalty program management.Key ResponsibilitiesDevelop and maintain a relevant and up-to-date guest history database to provide...

  • Event Service Team Supervisor

    2 months ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Team Leader - Event Service - Hyatt Corporation Overview The Team Leader will play a pivotal role in ensuring the smooth operation of the department, aligning with Hyatt Corporation's strategic objectives while fulfilling the expectations of employees, guests, and stakeholders. This position involves supporting the Banquet Manager in the effective...

  • Guest Experience Manager

    2 months ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Recognition Manager to join our team at Marriott International. As a key member of our front desk operations, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities• Manage day-to-day front desk operations, ensuring high standards of quality and...

Guest Services Supervisor

2 months ago

Shanghai, Shanghai, China Shangri-La Full time

Join Our Team

We are seeking a dedicated individual who:

  • Exhibits a strong commitment to the hospitality industry
  • Is a supportive, approachable, and reliable leader
  • Possesses comprehensive knowledge of room management
  • Has a thorough understanding of front desk procedures
  • Communicates effectively and writes proficiently in English
  • Brings relevant experience in a similar role, ideally within a luxury hospitality environment
  • Holds a background in hotel management or a related field
  • Demonstrates excellent interpersonal abilities

We value individuals who are passionate about providing exceptional service and fostering a welcoming atmosphere for our guests.