Guest Experience Manager

Job SummaryWe are seeking a skilled Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. As a key member of our Front Office Department, you will be responsible for ensuring consistent guest recognition and loyalty program management.Key ResponsibilitiesDevelop and maintain a relevant and up-to-date guest history database to provide...

Job SummaryWe are seeking a skilled Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest recognition and loyalty program management.Key ResponsibilitiesDevelop and maintain a relevant and up-to-date guest history database to provide...

Job SummaryDeliver exceptional guest experiences by recognizing and rewarding loyalty guests in collaboration with the World of Hyatt Program.Ensure that guest issues are promptly addressed and resolved, exceeding their expectations.Maintain a positive and professional working relationship with guests and colleagues.Interact frequently with guests to ensure...

Key Responsibilities: Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers. Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area, including Restaurant & Bar, Front Desk,...

We are seeking a highly skilled and experienced professional to join our team as a Service Floor Manager - Guest Experience.About the Role:Supervise and coordinate the cleaning and maintenance of guest rooms according to Shangri-La's policies, standards, and guidelines.Requirements:2 years of experience in a similar capacityExcellent communication and...

Job SummaryAs a Guest Recognition Manager at Marriott International, you will play a vital role in ensuring exceptional customer service and satisfaction. Your primary responsibility will be to manage the flow of questions and direct guests within the lobby, while also supporting the tracking and resolution of service issues.Candidate ProfileEducation and...

Job SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Marriott International. As a key member of our operations team, you will be responsible for ensuring that our guests receive the highest level of hospitality and service.Key Responsibilities• Manage the flow of questions and direct guests within the lobby to ensure a...

Job SummaryServes as a key representative of Marriott International, providing exceptional customer service and ensuring seamless guest experiences.Key Responsibilities• Manages the front desk operation, ensuring timely and efficient check-in and check-out processes.• Coordinates recognition services, including loyalty programs and special events.•...

Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a...

Key ResponsibilitiesAs a key member of the Hyatt Corporation team, the Guest Experience Manager will be responsible for ensuring consistent guest recognition and taking charge of loyalty guests' amenities in collaboration with the World of Hyatt Program. This includes maintaining a relevant and up-to-date guest history database.Service RecoveryThe Guest...

Join Our Team as a Service Manager We are seeking a dedicated individual who: Possesses a strong enthusiasm for Sales and Marketing Exhibits excellent teamwork abilities Demonstrates a proactive and positive mindset Enjoys developing innovative and tailored solutions for our business partners and clientele Is capable of thinking creatively while driving...

Job SummaryWe are seeking a skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a timely and...

Job SummaryAs a Hotel Guest Engagement Specialist, you will play a key role in enhancing the service experience for hotel guests. Your primary responsibility will be to engage with guests in the lobby area, activating all outlet services, including the restaurant, bar, front desk, business center, and lounge. You will respond to guest requests for special...

Position Overview: We are seeking a dedicated individual to fulfill the role of Guest Floor Service Supervisor. The ideal candidate will possess: Minimum of 2 years of experience in a similar role Strong guest relations skills to effectively engage with international visitors A warm and approachable demeanor Excellent communication abilities A creative and...

Job SummaryThe Loyalty Officer is a key member of our team, responsible for delivering exceptional experiences to our most valued Elite members. This role involves crafting personalized interactions, ensuring seamless stay experiences, and fostering long-term relationships.Key ResponsibilitiesDevelop and execute strategies to recognize and reward Elite...

Position Overview: We are seeking a dedicated individual who possesses: At least 2 years of experience in a comparable role Expertise in guest relations, particularly with international visitors, and proficiency in English, both spoken and written A warm and approachable demeanor Strong communication abilities A creative and open-minded attitude Key...

Position Overview: We are seeking a dedicated individual who meets the following criteria: Minimum of 2 years of experience in a comparable role Expertise in guest relations, particularly with international visitors, and proficient in both spoken and written English A warm and approachable demeanor Strong communication abilities Creative thinking and an...

POSITION SUMMARYThe Customer Experience Champion is responsible for delivering exceptional member stay experiences, focusing on recognition and engagement of Elite members. This involves partnering with the Loyalty department team to ensure effective communication and delivery of Elite benefits. The ideal candidate will have a high school diploma or...

Join Our Team as a Service ManagerWe are seeking a dedicated individual who possesses the following qualities:Experience: A minimum of 1 year in a similar role within a prestigious 5-star international hotel, with a preference for candidates who have experience in hotel pre-opening phases.Interpersonal Skills: Excellent interpersonal and communication...

Job Description:As a Product Experience Manager at International Flavors & Fragrances, you will play a crucial role in driving regional sales by implementing research designs and effectively managing resources to ensure the creation of optimal products that consumers love.Your primary responsibility will be to proactively identify current gaps and...