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Hotel Guest Experience Agent

2 months ago

Shanghai, Shanghai, China Marriott International Full time

Key Responsibilities:

Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area, including Restaurant & Bar, Front Desk, Business Center, and Lounge.

Gather, summarize, and provide local area knowledge to inform guests about the property and surrounding area amenities, including special events and local activities.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Requirements:

  • High school diploma or equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience.
  • None

Marriott International is an equal opportunity employer.