Guest Experience Manager

Job SummaryDeliver exceptional guest experiences by recognizing and rewarding loyalty guests in collaboration with the World of Hyatt Program.Ensure that guest issues are promptly addressed and resolved, exceeding their expectations.Maintain a positive and professional working relationship with guests and colleagues.Interact frequently with guests to ensure...

Job SummaryWe are seeking a Lead Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. This role will be responsible for ensuring consistent guest recognition and taking charge of loyalty guests' amenities in corporation with the World of Hyatt Program.About YouYou have a relevant degree or diploma in Business management or...

We are seeking a seasoned professional to lead our guest floor team at Shangri-La.As a Customer Experience Manager - Guest Floor, you will be responsible for overseeing the cleanliness of our guest rooms in accordance with Shangri-La's policies, standards, and guidelines.The ideal candidate will have:A minimum of 2 years' experience in a similar roleAn...

Key Responsibilities: Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers. Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area, including Restaurant & Bar, Front Desk,...

We are seeking a highly skilled professional to join the Shangri-La team as a Senior Guest Experience Coordinator. The successful candidate will possess excellent presentation skills and be able to effectively communicate with international tourists in English. In this role, you will have the opportunity to develop your guest relations skills and work in a...

Job SummaryWe are seeking a Quality Assurance Manager to join our team at Marriott International. This is a key leadership role that requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with cross-functional teams.About the RoleThis Quality Assurance Manager will be responsible for leading quality assurance...

JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the...

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or...

Job OverviewWe are seeking a Hospitality Experience Coordinator to join our team at Marriott International. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring that our facilities meet the highest standards.About the RoleThe successful candidate will have a strong passion for delivering outstanding...

Job SummaryWe are seeking a Customer Experience Ambassador to join our team at Marriott International. This is an exciting opportunity to deliver exceptional customer service and create lasting memories for our guests.About the RoleThe Customer Experience Ambassador will be responsible for ensuring that all Elite members receive a personalized and memorable...

We are seeking an exceptional People Development Professional to join our team at Shangri-La. In this dynamic role, you will be responsible for driving the growth and development of our employees.The ideal candidate will possess a passion for people, preferably with relevant experience in a luxury hotel setting. You will have excellent communication and...

About BelmondBelmond is a luxury hospitality brand that offers exceptional experiences worldwide. Our collection of iconic hotels, trains, and river cruises creates unforgettable journeys for our guests.We are part of the LVMH family, a global leader in luxury goods and services.Sales Manager Position OverviewThe Sales Manager will be responsible for...

Job Description As Product Experience (PX) Researchers, we represent the voice of the consumer within IFF and help to drive regional sales by implementing research designs and effectively managing resources to ensure we create optimal products people love. IFF PX GA Flavors is looking for a Product Experience Manager for the site in Shanghai, China....

Job Description:As a Product Experience Manager at International Flavors & Fragrances, you will play a crucial role in driving regional sales by implementing research designs and effectively managing resources to ensure the creation of optimal products that consumers love.Your primary responsibility will be to proactively identify current gaps and...

We are seeking a skilled and experienced Vacation Experience Manager to join our team at Travel + Leisure Co.About Us:At Travel + Leisure Co., our mission is to deliver exceptional vacation experiences to millions of travelers worldwide. With over 19,000 associates across the globe, we strive for innovation and growth in every aspect of our business.Job...

万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。

POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy...

POSITION SUMMARY Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of...

MAIN DUTIES AND RESPONSIBILITIES Managing Quality Assurance Goals • Coaches’ managers on adopting the total quality management leadership style. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Directs property quality efforts to address critical customer requirements. • Drive...

Job DescriptionThe Senior Brand Experience Manager will play a pivotal role in the success of Hermès' in-store animations. This individual will collaborate closely with the Assistant Manager to oversee the execution of various projects and events, ensuring that all in-store animation initiatives align with the brand's high standards.Major...