Product Experience Manager

3 weeks ago

Shanghai, Shanghai, China International Flavors & Fragrances Full time
Job Description:

As a Product Experience Manager at International Flavors & Fragrances, you will play a crucial role in driving regional sales by implementing research designs and effectively managing resources to ensure the creation of optimal products that consumers love.

Your primary responsibility will be to proactively identify current gaps and opportunities in PX capabilities and insights based on competitive analysis, IFF commercial strategy, and key customer needs. You will be responsible for the proposal, definition, and execution of these insights in alignment with business opportunities and corporate strategies.

You will partner closely with the creation and design team to generate sensory and consumer insights that are directly relevant for product design and formulation. You will also partner with commercial and marketing teams to ensure impactful customer engagement reactively and proactively.

About You:

To be successful in this role, you must have a minimum of 10 years of experience in sensory and consumer research, preferably in the food and beverage industry. You should have at least 5 years of people management experience as well as experience in a multicultural environment. You are strategic and insightful while being pragmatic and result-oriented.

Key Responsibilities:

  • Proactively identify current gaps and opportunities in PX capabilities and insights in China, based on competitive analysis, IFF commercial strategy, and key customer needs.
  • Propose ideas and contribute to the definition of action plans to address them. You are responsible for the execution of those plans.
  • Manage the PX China team, including talent management, in alignment with the PX Regional Director. Ensure effective communication, training, and coaching of the team.
  • Drive the pilots of new PX capabilities in China.
  • Harvest, funnel, and disseminate knowledge and insights from both internal and external sources across functions and regions, beyond China.
  • Be the ambassador of internal and external recognition of IFF expertise in sensory, consumer, and cognitive science.
  • Work in close collaboration with Sales partners and Category Marketing to identify how PX can impact business performance.
  • Influence the generation of high business impact projects for top 20 customers in China.
  • Proactively screen project pipeline, screen/challenge reactive requests for support, manage competing priorities, engage with stakeholders to align on the approach, and allocate resources accordingly.
  • For most important strategic projects, drive/execute personally sensory, consumer, or cognitive science research, ensuring the generation of actionable and valuable insights guiding product design, formulation, and development in close collaboration with technical partners. Communicate and present in an impactful way the approach and/or insights at various stages to stakeholders - project team, customers, leadership team.
  • For all other projects, ensure appropriate support is delivered through the team.
  • Ensure timely documentation and system management: all necessary documents archived, tasks managing system updated, databases filled.
Requirements:

To be successful in this role, you must have:

  • A high level of expertise in qualitative and quantitative methodologies, and related data analysis; being at ease with statistical programs such as R, SPSS, JMP, Xlstat.
  • Strategic thinking, learning agility, and drive for results, creativity, problem-solving, and strong business acumen.
  • Strong people skills and effective team player and coaching skills.
  • Influencing and networking skills.
  • Ability to craft a compelling story driven by data to deliver insights.
  • Demonstrating inclusive leadership within cross-functional teams.
  • Able to work autonomously with minimal supervision by manager.
  • Excellent written and verbal communication skills in Mandarin and English.
  • Minimum 10 years of experience in qualitative and quantitative consumer research, preferably within food and beverage manufacturing.
  • Minimum 5 years of experience in people management experience.
  • Degree in sensory science, psychology, chemistry, neuroscience, food science, or behavioral science.

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