Product Experience Manager

1 month ago

Shanghai, Shanghai, China International Flavors & Fragrances Full time
About the Role

We are seeking a highly skilled Product Experience Manager to join our team at International Flavors & Fragrances. As a key member of our Product Experience team, you will be responsible for driving the development of sensory and consumer insights that inform product design and formulation.

Key Responsibilities
  • Proactively identify gaps and opportunities in PX capabilities and insights in China, based on competitive analysis, IFF commercial strategy, and key customer needs.
  • Propose ideas and contribute to the definition of action plans to address these gaps and opportunities.
  • Execute these plans, managing PX China team, including talent management, in alignment with PX Regional Director.
  • Drive the pilots of new PX capabilities in China.
  • Harvest, funnel, and disseminate knowledge and insights from both internal and external sources across functions and regions, beyond China.
  • Be the ambassador of internal and external recognition of IFF expertise in sensory, consumer, and cognitive science.
  • Work in close collaboration with Sales partners and Category Marketing to identify how PX can impact business performance.
  • Influence the generation of high business impact projects for top 20 customers in China.
  • Proactively screen project pipeline, screen/challenge reactive requests for support, manage competing priorities, engage with stakeholders to align on the approach, and allocate resources accordingly.
  • For most important strategic projects, drive/execute personally sensory, consumer, or cognitive science research, ensuring the generation of actionable and valuable insights guiding product design, formulation, and development in close collaboration with technical partners.
  • Communicate and present in an impactful way the approach and/or insights at various stages to stakeholders - project team, customers, leadership team.
Requirements
  • High level of expertise in qualitative and quantitative methodologies, and related data analysis; being at ease with statistical programs such as R, SPSS, JMP, Xlstat.
  • Strategic thinking, learning agility, and drive for results, creativity, problem-solving, and strong business acumen.
  • Strong people skills and an effective team player and coaching skills.
  • Influencing and networking skills.
  • Ability to craft a compelling story driven by data to deliver insights.
  • Demonstrating inclusive leadership within cross-functional teams.
  • Able to work autonomously with minimal supervision by manager.
  • Excellent written and verbal communication skills in Mandarin and English.
Preferred Qualifications
  • Minimum 10 years of experience in qualitative and quantitative consumer research, preferably within food and beverage manufacturing.
  • Minimum 5 years of experience in people management experience.
  • Degree in sensory science, psychology, chemistry, neuroscience, food science, or behavioral science.
Culture Principles
  • Act as an owner - We take ownership and work with passion and integrity. Our teams are empowered to make decisions and help the entire organization thrive.
  • Be agile - We constantly push for progress and respond to the needs of our customers and the world with speed, skill, and creativity.
  • Collaborate and win together - Our bond with our customers and colleagues will power innovation and our shared success.
  • Be inclusive - We have a proud history of honoring and fostering diversity and inclusion. Our commitment is to embrace diversity of thought, enhance the feeling of inclusion for all employees, and transform our future.

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