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Guest Experience Manager

2 months ago

Shanghai, Shanghai, China Hyatt Corporation Full time

Job Summary

  • Deliver exceptional guest experiences by recognizing and rewarding loyalty guests in collaboration with the World of Hyatt Program.
  • Ensure that guest issues are promptly addressed and resolved, exceeding their expectations.
  • Maintain a positive and professional working relationship with guests and colleagues.
  • Interact frequently with guests to ensure they receive the highest level of service during their stay.

Requirements

Relevant degree or diploma in Business Management or Hospitality/Tourism Management is preferred. Minimum 2 years' experience in Rooms Division as an Assistant Manager is required, along with strong problem-solving, administrative, and interpersonal skills.