Guest Experience Manager

Job SummaryWe are seeking a Lead Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. This role will be responsible for ensuring consistent guest recognition and taking charge of loyalty guests' amenities in corporation with the World of Hyatt Program.About YouYou have a relevant degree or diploma in Business management or...

We are seeking a seasoned professional to lead our guest floor team at Shangri-La.As a Customer Experience Manager - Guest Floor, you will be responsible for overseeing the cleanliness of our guest rooms in accordance with Shangri-La's policies, standards, and guidelines.The ideal candidate will have:A minimum of 2 years' experience in a similar roleAn...

Job Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International.About the Role:The Front Office Manager is responsible for leading the front office team to deliver exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer...

We are seeking a highly skilled and experienced professional to join our team as a Service Floor Manager - Guest Experience.About the Role:Supervise and coordinate the cleaning and maintenance of guest rooms according to Shangri-La's policies, standards, and guidelines.Requirements:2 years of experience in a similar capacityExcellent communication and...

Key Responsibilities: Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers. Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area, including Restaurant & Bar, Front Desk,...

We are seeking a highly skilled professional to join the Shangri-La team as a Senior Guest Experience Coordinator. The successful candidate will possess excellent presentation skills and be able to effectively communicate with international tourists in English. In this role, you will have the opportunity to develop your guest relations skills and work in a...

Job SummaryWe are seeking a Quality Assurance Manager to join our team at Marriott International. This is a key leadership role that requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with cross-functional teams.About the RoleThis Quality Assurance Manager will be responsible for leading quality assurance...

Job SummaryAs a Guest Recognition Manager at Marriott International, you will play a vital role in ensuring exceptional customer service and satisfaction. Your primary responsibility will be to manage the flow of questions and direct guests within the lobby, while also supporting the tracking and resolution of service issues.Candidate ProfileEducation and...

Job SummaryServes as a key representative of Marriott International, providing exceptional customer service and ensuring seamless guest experiences.Key Responsibilities• Manages the front desk operation, ensuring timely and efficient check-in and check-out processes.• Coordinates recognition services, including loyalty programs and special events.•...

Key ResponsibilitiesAs a key member of the Hyatt Corporation team, the Guest Experience Manager will be responsible for ensuring consistent guest recognition and taking charge of loyalty guests' amenities in collaboration with the World of Hyatt Program. This includes maintaining a relevant and up-to-date guest history database.Service RecoveryThe Guest...

Job SummaryAs a Hotel Guest Engagement Specialist, you will play a key role in enhancing the service experience for hotel guests. Your primary responsibility will be to engage with guests in the lobby area, activating all outlet services, including the restaurant, bar, front desk, business center, and lounge. You will respond to guest requests for special...

Job OverviewWe are seeking a Hospitality Experience Coordinator to join our team at Marriott International. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring that our facilities meet the highest standards.About the RoleThe successful candidate will have a strong passion for delivering outstanding...

Job SummaryWe are seeking a Customer Experience Ambassador to join our team at Marriott International. This is an exciting opportunity to deliver exceptional customer service and create lasting memories for our guests.About the RoleThe Customer Experience Ambassador will be responsible for ensuring that all Elite members receive a personalized and memorable...

We are seeking an exceptional People Development Professional to join our team at Shangri-La. In this dynamic role, you will be responsible for driving the growth and development of our employees.The ideal candidate will possess a passion for people, preferably with relevant experience in a luxury hotel setting. You will have excellent communication and...

POSITION SUMMARYThe Customer Experience Champion is responsible for delivering exceptional member stay experiences, focusing on recognition and engagement of Elite members. This involves partnering with the Loyalty department team to ensure effective communication and delivery of Elite benefits. The ideal candidate will have a high school diploma or...

About BelmondBelmond is a luxury hospitality brand that offers exceptional experiences worldwide. Our collection of iconic hotels, trains, and river cruises creates unforgettable journeys for our guests.We are part of the LVMH family, a global leader in luxury goods and services.Sales Manager Position OverviewThe Sales Manager will be responsible for...

Job Description:As a Product Experience Manager at International Flavors & Fragrances, you will play a crucial role in driving regional sales by implementing research designs and effectively managing resources to ensure the creation of optimal products that consumers love.Your primary responsibility will be to proactively identify current gaps and...

We are seeking a skilled and experienced Vacation Experience Manager to join our team at Travel + Leisure Co.About Us:At Travel + Leisure Co., our mission is to deliver exceptional vacation experiences to millions of travelers worldwide. With over 19,000 associates across the globe, we strive for innovation and growth in every aspect of our business.Job...

Job Title: Brand Experience ManagerThe Brand Experience Manager plays a pivotal role in conceiving and creating exceptional consumer engagement and experiences for key target customer groups of The Macallan. This enables The Macallan to drive a positive differential in imagery and affinity towards the brand, accelerating the process of recruitment in...

Job OverviewWe are seeking a highly skilled Learning Experience Manager to join our team at Johnson Controls. This is an exciting opportunity for someone who is passionate about delivering impactful learning experiences and driving business growth.About the RoleThe Learning Experience Manager will be responsible for leading and executing sales, technical,...