Customer Experience Ambassador

7 days ago


Shanghai, Shanghai, China Marriott International Full time

Job Summary

We are seeking a Customer Experience Ambassador to join our team at Marriott International. This is an exciting opportunity to deliver exceptional customer service and create lasting memories for our guests.

About the Role

The Customer Experience Ambassador will be responsible for ensuring that all Elite members receive a personalized and memorable experience throughout their stay with us. This includes recognition, engagement, and delivery of the highest quality member stay experience. The successful candidate will work closely with other members of the Loyalty department team to ensure effective communication and delivery of Elite benefits program to all members.

Key Responsibilities

  • Develop and maintain positive working relationships with Elite members to anticipate and address their service needs.
  • Partner with other members of the Loyalty department team to ensure effective communication and delivery of Elite benefits program to all members.
  • Follow all company policies and procedures, including confidentiality of proprietary information and protection of company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Prepare and review written documents accurately and completely.

Requirements

  • High school diploma or equivalent required.
  • At least 2 years of related work experience required.
  • No supervisory experience required.
  • Licenses or certifications not required.

What We Offer

Marriott International offers a competitive salary range of $45,000 - $60,000 per year, depending on location and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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