Guest Service Manager

Guest Experience Manager Andaz Andaz Xintiandi, Shanghai CN - 31 - ShanghaiFront OfficeDepartment Head/ManagerFull-timeReq ID: SHA003569Local Summary Ensures consistent guest recognition and takes charge of loyalty guest's amenities in corporation with World of Hyatt Program. Maintains a relevant and most updated guest history database. Make sure...

JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the...

Job SummaryDeliver exceptional guest experiences by recognizing and rewarding loyalty guests in collaboration with the World of Hyatt Program.Ensure that guest issues are promptly addressed and resolved, exceeding their expectations.Maintain a positive and professional working relationship with guests and colleagues.Interact frequently with guests to ensure...

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or...

Job SummaryWe are seeking a Lead Guest Experience Manager to join our team at Andaz Xintiandi, Shanghai. This role will be responsible for ensuring consistent guest recognition and taking charge of loyalty guests' amenities in corporation with the World of Hyatt Program.About YouYou have a relevant degree or diploma in Business management or...

Key Responsibilities: Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers. Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area, including Restaurant & Bar, Front Desk,...

Event Service Manager Role OverviewHyatt Corporation seeks a highly skilled Event Service Manager to join its team in Shanghai. As an Event Service Manager, you will be responsible for assisting with the efficient running of the department while meeting employee, guest, and owner expectations.About the JobThis is a full-time role that requires the candidate...

Job SummaryThis role involves supporting all property operations to ensure exceptional guest experiences and the highest levels of hospitality and service are provided.Key Responsibilities:Serves as a liaison between guests and staff, ensuring seamless communication and resolving any issues promptly.Provides guidance and direction to team members, setting...

We are seeking a seasoned professional to lead our guest floor team at Shangri-La.As a Customer Experience Manager - Guest Floor, you will be responsible for overseeing the cleanliness of our guest rooms in accordance with Shangri-La's policies, standards, and guidelines.The ideal candidate will have:A minimum of 2 years' experience in a similar roleAn...

Company Overview:Marrying exceptional service with luxurious experiences, Marriott International is a trailblazer in the hospitality industry.About the Role:We are seeking a seasoned Luxury Services Director to lead our Butler program, an icon of our heritage and the heart of new luxury. As a department head, you will be responsible for the successful...

We are a leading hospitality group, Shangri-La, offering a rewarding career path for skilled individuals. Our estimated salary range is between $60,000 to $80,000 per year, depending on experience and qualifications.Company OverviewAt Shangri-La, we strive to deliver exceptional guest experiences and maintain the highest standards of service quality. We...

Shangri-La is seeking a highly skilled Service Operations Manager to join our team.The estimated salary for this position is $120,000 per annum, commensurate with experience and qualifications.About the Role:We are looking for someone who:Has extensive knowledge of engineering equipment in a hotel setting.Is passionate about engineering and has relevant...

Job SummaryWe are seeking a Quality Assurance Manager to join our team at Marriott International. This is a key leadership role that requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with cross-functional teams.About the RoleThis Quality Assurance Manager will be responsible for leading quality assurance...

Are you a sales-oriented professional with excellent communication skills, looking to join Royal Caribbean Group as a Cruise Sales and Services Expert?Company OverviewRoyal Caribbean Group is a world-renowned cruise line that offers unparalleled travel experiences to destinations around the globe. As a Cruise Sales and Services Expert, you will be part of a...

We are seeking a Customer Service Ambassador to join our Shangri-La team.The ideal candidate will have relevant hospitality experience, strong interpersonal skills and be a self-starter with a team player attitude.Job DescriptionAs a Customer Service Ambassador, you will be responsible for maintaining high standards of cleanliness and maintenance in guest...

We are looking for someone who: Southeastern Asian cuisine background Communicates and writes with fluency in Chinese language due to the needs of servicing local guests. Has a passion for Food & Beverage Enjoys interacting with people Enjoys being challenged Must have experience working in either a luxury restaurant or a 5* hotel...

POSITION SUMMARY Communicate with Facilities support staff and customers to understand customer requirements in order to ensure services delivered are as requested. Plan and coordinate equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Analyze, recommend, and implement process improvements....

POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy...

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for...

Team Leader - Event Service - Alila Shanghai Alila Alila Shanghai CN - 31 - ShanghaiBanquetsEntry Level ManagerFull-timeReq ID: SHA003542 Summary You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner...