Global Service Quality Management Specialist
1 month ago
At Lenovo, we are seeking a highly skilled Global Service Quality Management Specialist to join our team. In this critical role, you will be responsible for managing the quality of parts and ensuring that our suppliers meet our high standards.
Job DescriptionThe primary focus of this position is to manage and improve the quality of parts delivered by our suppliers. This includes monitoring supplier performance, driving continuous improvement initiatives, and collaborating with cross-functional teams to resolve quality-related issues.
Your key responsibilities will include:
- Managing Key Performance Indicators (KPIs) related to part quality and customer satisfaction;
- Maintaining strong relationships with suppliers to drive quality improvements and ensure compliance with our quality management system;
- Collaborating with internal stakeholders to identify and implement process improvements;
- Conducting regular audits and Quarterly Business Reviews (QBRs) to assess supplier performance and provide recommendations for improvement;
- Driving end-to-end solution execution to address quality-related issues.
To succeed in this role, you will need:
- A bachelor's degree or higher in electronics engineering or a related field, with at least 2 years of experience in a quality-related role;
- Excellent technical and process skills in electronics and mechanical commodity manufacturing, including new build, testing, refurbishing, and repairing;
- Strong supplier management and project management skills;
- Knowledge of quality systems, such as ISO9000;
- Fluent English language skills, with excellent communication and teamwork abilities;
- Ability to adapt quickly to a multicultural, multinational, and multi-time zone business environment.
We offer a competitive salary and benefits package, including:
- Estimated annual salary: ¥300,000 - ¥500,000 (dependent on experience and qualifications);
- Ongoing professional development opportunities;
- A dynamic and supportive work environment;
- Opportunities for career growth and advancement;
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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