Client Experience Lead
1 week ago
Job Summary:
We are seeking a Client Experience Lead to optimize the meeting place experience for the many people to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places.
Key Responsibilities:
- Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group.
- Secure efficient communication with customers.
- Propose and execute localization of the Meeting Place in all MPs touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective.
- Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up.
- Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA.
- Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization.
- Regularly monitor customers interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts.
- Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials.
About the Role:
To optimize the meeting place experience for the many people to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements and enhance commercial performance, brand value and sustainability performance of the Meeting Places.
-
Client Assistance Engineer
2 months ago
Wuxi, Jiangsu, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeJob Overview We are seeking a dedicated customer support engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd. Key Responsibilities Provide exceptional technical support to clients, ensuring their inquiries are addressed promptly. Collaborate with cross-functional teams to resolve customer issues effectively. Maintain...
-
Production Team Lead
2 months ago
Wuxi, Jiangsu, China Littelfuse Semiconductor (Wuxi) Co., Ltd. (China) Full timeLittelfuse Semiconductor (Wuxi) Co., Ltd. (China) is a leading global manufacturer of electronic components. We are seeking a skilled Production Supervisor to join our team. The successful candidate will be responsible for supervising daily activities of a medium-sized production team to ensure volume, cost, and quality targets are achieved. Key...
-
Lead 3D Fashion Designer
1 week ago
Wuxi, Jiangsu, China NPA WorldWide Full timeJob Role OverviewAs the Head of 3D Fashion Design, you will spearhead the creative engine in Wuxi, China. You will lead a team of visionaries and experts, combining the power of 3D technology with forward-thinking fashion design.This role offers the opportunity to revolutionize how fashion comes to life from concept to production. You will be at the...
-
Property Manager Lead
17 hours ago
Wuxi, Jiangsu, China Mapletree Full timeMapletree is seeking a seasoned Property Manager Lead to oversee the management of its warehouse properties and tenants in China.As a key member of our team, you will be responsible for leading a team of property management professionals to manage a portfolio of properties, ensuring optimal performance and efficiency. Your expertise in property management...
-
Service Quality Project Lead
1 week ago
Wuxi, Jiangsu, China ASML Full timeJob MissionThe Service Quality Project Lead develops, evaluates, and applies quality assurance protocols/methods to drive zero human mistakes during service activities. This role requires collaboration with cross sectors to enhance the craftsmanship culture within the organization and ensure service quality meets designed targets.ResponsibilitiesDevelop and...
-
Lead Customer Support Engineer
2 months ago
Wuxi, Jiangsu, China Microsoft Full timeOverview Join the Microsoft Customer Experience & Success (CE&S) organization, a global team dedicated to enhancing the customer journey through innovative support solutions. With a workforce of over 18,000, we are committed to delivering exceptional service that fosters trust and confidence among our customers. Within the Customer Service & Support (CSS)...
-
Country GM, Asia Pacific Lead
1 day ago
Wuxi, Jiangsu, China Hyperion Materials & Technologies Full timeAt Hyperion Materials & Technologies, we are seeking an exceptional Country General Manager to lead our China operations. This role is responsible for managing the commercial P&L for the country, driving top-line growth and Operating Margin expansion while improving Net Working Capital.About the RoleWe are looking for a seasoned leader with at least 5-7...
-
Production Engineering Specialist
2 months ago
Wuxi, Jiangsu, China Bosch Full timePosition Overview Key Responsibilities: ➢ Develop and issue manufacturing guidelines and operational plans ➢ Address challenges encountered during daily operations ➢ Drive continuous enhancements to meet production target KPIs ➢ Manage tooling and fixtures effectively ➢ Plan and oversee sample production for new client initiatives ➢ Assist with...
-
Senior Manager, Application Team Lead
3 weeks ago
Wuxi, Jiangsu, China Freudenberg Full timeUnlock Your Potential at FreudenbergAbout the Role:Develop and execute a customer strategy to drive business growth and profitability.Lead and develop a high-performing Application Team to achieve exceptional results.Establish strong relationships with customer Engineering teams and maintain close collaboration.Ensure effective project and cost management...
-
Senior Manager, Application Team Lead
4 weeks ago
Wuxi, Jiangsu, China Freudenberg Full timeUnlock Your Potential at FreudenbergAbout the Role:We are seeking a highly skilled Senior Manager, Application Team to join our team at Freudenberg. As a key member of our Application Team, you will be responsible for defining and executing customer strategies to drive business growth and profitability.Key Responsibilities:Develop and execute customer...
-
Business Development Manager
1 week ago
Wuxi, Jiangsu, China Bekaert Full timeBekaert's Ambition is to Be the LeaderWe're seeking a talented Business Development Manager to join our team in North and South East Asia regions. As a key member of our team, you will be responsible for developing and implementing business strategies to drive growth and profitability.Key Responsibilities:Lead Segment Development Plans in assigned...
-
Senior Application Engineer
1 week ago
Wuxi, Jiangsu, China Freudenberg Full timeUnlock Your Potential at FreudenbergResponsibilities:You will identify and acquire target projects in collaboration with Sales, driving business growth and profitability.As a global project lead, you will oversee complex projects across the entire lifecycle, ensuring timely and cost-effective delivery.You will be fully accountable for project outcomes,...
-
Elevator Sales Executive
2 months ago
Wuxi, Jiangsu, China Otis College of Art and Design Full timePosition Overview: Are you looking to join a truly international, talent-driven company that values safety, compliance, quality, innovation, and employee development? Otis is continuously expanding, and we are seeking a New Lift Sales Specialist to oversee the Wuxi region, reporting directly to the branch manager. The primary objective of this role is...
-
Supplier Quality Assurance Lead
2 months ago
Wuxi, Jiangsu, China Hyperion Materials & Technologies Full timePosition OverviewThe Supplier Quality Supervisor plays a crucial role in guaranteeing that the products and services acquired by Hyperion Materials & Technologies adhere to exceptional quality standards. This position involves close collaboration with suppliers to ensure the timely production of high-quality goods while monitoring supplier performance to...
-
Supplier Quality Operations Lead
2 months ago
Wuxi, Jiangsu, China Hyperion Materials & Technologies Full timePosition OverviewThe Supplier Quality Supervisor plays a crucial role in ensuring that the products and services acquired by Hyperion Materials & Technologies adhere to stringent quality standards. This position involves close collaboration with suppliers to guarantee the timely production of high-quality goods while monitoring supplier performance to ensure...
-
Chief Executive Officer
1 month ago
Wuxi, Jiangsu, China Snaphunt Full timeThe OpportunityWe are seeking a highly experienced and skilled CEO to lead our company's growth and success.The RoleAs CEO, you will be responsible for managing our relationships with top suppliers, negotiating contracts, and overseeing the supply chain.You will lead a team of up to 50 specialists and maintain contact with our business partners at the...
-
Senior IT Engineer
1 week ago
Wuxi, Jiangsu, China Siemens Energy Full timeAbout the RoleWe are seeking a highly skilled Senior IT Engineer to join our team at Siemens Energy. This role is based in China and will be responsible for leading the development and maintenance of our enterprise software applications.Key ResponsibilitiesDevelop, maintain, and enhance our existing C2S applications to ensure optimal performance and user...
-
New Lift Sales Specialist
2 months ago
Wuxi, Jiangsu, China Otis College of Art and Design Full timePosition Overview: Are you looking to join a truly international, talent-driven company that values safety, compliance, quality, innovation, and employee development? Otis is continuously expanding, and we are seeking a New Lift Sales Specialist responsible for the Wuxi area, reporting directly to the branch manager. The primary objective of this role...
-
Strategic Sales Director
7 days ago
Wuxi, Jiangsu, China Adesso Full timeJob Overview / Key ResponsibilitiesAs a Senior Account Manager at Adesso, you will be responsible for identifying and selling our solutions to new and existing clients. Your ideal candidate will have a proven track record of sales experiences and a positive attitude. As a Senior Account Manager, you will earn a salary plus competitive commission...
-
Senior Technical Lead
1 week ago
Wuxi, Jiangsu, China Freudenberg Full timeWorking at Freudenberg: Collaborating for Excellence Key Responsibilities: Provide technical backup for CATIA GPS/ANL/GDY/Optishape, supporting problem-solving for CATIA users and contributing to efficient design processes. Develop optimization proposals for the design team based on thorough FEA analysis and results. Support product optimization,...