Digital Solutions Deployment Manager

3 weeks ago


Haidian Qu, China airbus Full time
Job Description:

Airbus is seeking a highly skilled professional to promote the Skywise platform and drive the adoption of our digital services among airline customers. As a Digital Solutions Deployment Manager, you will be responsible for the global coordination of all partners delivering the Skywise Core & Skywise Premium Services.

Main Responsibilities:

  • Contribute to Sales activities during contract signature phase
  • Identify new opportunities of Digital Services and communicate accordingly
  • Define and Manage the deployment of Skywise Core on-boarding
  • Organize and follow the Skywise Core on-boarding with Partners
  • Validate the quality of data shared by the Airline
  • Support the transition to In-Service phase, with knowledge transfer to the Support team
  • Ensure that deliverables are in line with the contractual terms (cost, time, quality)
  • Ensure the correct support procedures are applied and proposes improvements
  • Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers' performance in terms of time, cost and quality
  • Represent and relay the customer experience within Customer Services
  • Set up and maintain the necessary means in order to provide the best level of service for customers
  • Ensure a good and close relationship with Customers
  • Organize and manage Customer events such as workshops, support seminars as appropriate
  • Deliver training sessions
  • Analyze customer feedbacks, consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA's
  • Monitor performance and advising any necessary changes

Requirements:

  • Functional experience in airline operations and big data support
  • Excellent communication and pedagogical skills
  • Strong organizational and autonomy skills
  • Good human relationship and team spirit
  • Highly concerned by customer and service minded
  • High adaptability-flexibility
  • Fluent English and Mandarin language skills
  • Management and project management skills
  • IT skills is a plus

This role will involve some travel for business and as such you must be able to travel accordingly.



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