Digital Solutions Deployment Manager
3 weeks ago
Airbus is seeking a highly skilled professional to promote the Skywise platform and drive the adoption of our digital services among airline customers. As a Digital Solutions Deployment Manager, you will be responsible for the global coordination of all partners delivering the Skywise Core & Skywise Premium Services.
Main Responsibilities:
- Contribute to Sales activities during contract signature phase
- Identify new opportunities of Digital Services and communicate accordingly
- Define and Manage the deployment of Skywise Core on-boarding
- Organize and follow the Skywise Core on-boarding with Partners
- Validate the quality of data shared by the Airline
- Support the transition to In-Service phase, with knowledge transfer to the Support team
- Ensure that deliverables are in line with the contractual terms (cost, time, quality)
- Ensure the correct support procedures are applied and proposes improvements
- Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers' performance in terms of time, cost and quality
- Represent and relay the customer experience within Customer Services
- Set up and maintain the necessary means in order to provide the best level of service for customers
- Ensure a good and close relationship with Customers
- Organize and manage Customer events such as workshops, support seminars as appropriate
- Deliver training sessions
- Analyze customer feedbacks, consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA's
- Monitor performance and advising any necessary changes
Requirements:
- Functional experience in airline operations and big data support
- Excellent communication and pedagogical skills
- Strong organizational and autonomy skills
- Good human relationship and team spirit
- Highly concerned by customer and service minded
- High adaptability-flexibility
- Fluent English and Mandarin language skills
- Management and project management skills
- IT skills is a plus
This role will involve some travel for business and as such you must be able to travel accordingly.
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