Digital Solutions Manager

2 weeks ago


Haidian Qu, China airbus Full time
Job Description:

A. Key Responsibilities

The successful candidate will be responsible for promoting the Skywise platform and driving customer adoption by deploying and supporting the Skywise Core service.

With a deep understanding of both airline business operations and big data, the job holder will support customers in their digital transformation journey.

Key responsibilities include:

  • Coordinating global partners delivering Skywise Core & Skywise Premium Services
  • Contributing to sales activities during contract signature phase
  • Identifying new opportunities for digital services and communicating accordingly
  • Defining and managing the deployment of Skywise Core onboarding
  • Validating the quality of data shared by airlines
  • Supporting the transition to in-service phase with knowledge transfer to the support team
  • Ensuring deliverables meet contractual terms
  • Representing and relaying customer experience within customer services

B. Main Activities

The job holder will be responsible for:

  • Organizing and managing customer events such as workshops and support seminars
  • Delivering training sessions
  • Analyzing customer feedback and consolidating performance indicators
  • Managing the continuous improvement program to reach targeted SLAs
  • Monitoring performance and advising necessary changes

C. Outputs

The expected outputs for the role include:

  • Providing accurate and timely reports on customer issues and concerns
  • Developing and proposing improvements on support procedures and operating modes
  • Proposing improvements on Airbus' products and services
  • Contributing to the calculation of KPIs related to the support activity
  • Maintaining and improving knowledge, skills, and competencies

D. Qualifications

The ideal candidate will possess:

  • Functional experience in airline operations and support
  • Excellent communication and pedagogical skills
  • Behavioral skills such as autonomy, organization, and adaptability
  • Language skills in English and Mandarin
  • Management and project management skills
  • IT skills are a plus

This role requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.

Company: Airbus (China) Enterprise Management and Services Co. Limited

Employment Type: Fixed term

Experience Level: Professional

Job Family: Customer Eng. & Technical Support & Services



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