Digital Solutions Manager
2 weeks ago
A. Key Responsibilities
The successful candidate will be responsible for promoting the Skywise platform and driving customer adoption by deploying and supporting the Skywise Core service.
With a deep understanding of both airline business operations and big data, the job holder will support customers in their digital transformation journey.
Key responsibilities include:
- Coordinating global partners delivering Skywise Core & Skywise Premium Services
- Contributing to sales activities during contract signature phase
- Identifying new opportunities for digital services and communicating accordingly
- Defining and managing the deployment of Skywise Core onboarding
- Validating the quality of data shared by airlines
- Supporting the transition to in-service phase with knowledge transfer to the support team
- Ensuring deliverables meet contractual terms
- Representing and relaying customer experience within customer services
B. Main Activities
The job holder will be responsible for:
- Organizing and managing customer events such as workshops and support seminars
- Delivering training sessions
- Analyzing customer feedback and consolidating performance indicators
- Managing the continuous improvement program to reach targeted SLAs
- Monitoring performance and advising necessary changes
C. Outputs
The expected outputs for the role include:
- Providing accurate and timely reports on customer issues and concerns
- Developing and proposing improvements on support procedures and operating modes
- Proposing improvements on Airbus' products and services
- Contributing to the calculation of KPIs related to the support activity
- Maintaining and improving knowledge, skills, and competencies
D. Qualifications
The ideal candidate will possess:
- Functional experience in airline operations and support
- Excellent communication and pedagogical skills
- Behavioral skills such as autonomy, organization, and adaptability
- Language skills in English and Mandarin
- Management and project management skills
- IT skills are a plus
This role requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.
Company: Airbus (China) Enterprise Management and Services Co. Limited
Employment Type: Fixed term
Experience Level: Professional
Job Family: Customer Eng. & Technical Support & Services
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