Customer Experience Manager
4 days ago
About the Role:
We are seeking an experienced Customer Experience Manager to join our team at Hyatt Regency Hong Kong, Tsim Sha Tsui.
Job Summary:
The Customer Experience Manager will be responsible for delivering exceptional customer experiences in a fast-paced hospitality environment. This includes providing courteous and professional service, building positive relationships with customers, and striving to constantly satisfy their needs.
Key Responsibilities:
- Provide excellent customer service at all times
- Assist the Bar Manager to ensure seamless event operations
- BUILD AND MAINTAIN POSITIVE RAPPORT WITH CUSTOMERS
- Continuously look for opportunities to enhance customer satisfaction and loyalty
Requirements:
To be successful in this role, you will need:
- Qualification in Food and Beverage Service training
- A minimum of 2 years of working experience as a Supervisor in a hotel lounge or bar with good standards
- Excellent communication skills and language skills
- Strong problem-solving and conflict resolution skills
- A proven track record of delivering exceptional customer experiences
What We Offer:
We offer a competitive salary of HKD 91,000 per month, plus benefits and opportunities for career growth and development.
About Us:
Hyatt Regency Hong Kong is a leading hospitality brand with a reputation for excellence. We are committed to delivering exceptional customer experiences and providing our guests with a memorable stay.
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