Customer Experience Manager

4 days ago


Qingdao, Shandong, China Hyatt Corporation Full time

About the Role:

We are seeking an experienced Customer Experience Manager to join our team at Hyatt Regency Hong Kong, Tsim Sha Tsui.

Job Summary:

The Customer Experience Manager will be responsible for delivering exceptional customer experiences in a fast-paced hospitality environment. This includes providing courteous and professional service, building positive relationships with customers, and striving to constantly satisfy their needs.

Key Responsibilities:

  • Provide excellent customer service at all times
  • Assist the Bar Manager to ensure seamless event operations
  • BUILD AND MAINTAIN POSITIVE RAPPORT WITH CUSTOMERS
  • Continuously look for opportunities to enhance customer satisfaction and loyalty

Requirements:

To be successful in this role, you will need:

  • Qualification in Food and Beverage Service training
  • A minimum of 2 years of working experience as a Supervisor in a hotel lounge or bar with good standards
  • Excellent communication skills and language skills
  • Strong problem-solving and conflict resolution skills
  • A proven track record of delivering exceptional customer experiences

What We Offer:

We offer a competitive salary of HKD 91,000 per month, plus benefits and opportunities for career growth and development.

About Us:

Hyatt Regency Hong Kong is a leading hospitality brand with a reputation for excellence. We are committed to delivering exceptional customer experiences and providing our guests with a memorable stay.



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