Customer Service Representative
3 weeks ago
About Alfa Laval
At Alfa Laval, our mission is to accelerate success for our customers, people, and planet. We believe in having dedicated people with a curious mind who can drive progress.
About the Role
This is an exciting opportunity to join our team as a Customer Service Representative. As a key member, you will be responsible for delivering a cross-functional service to our customers, ensuring timely and accurate communication, and maintaining up-to-date order information.
Your Key Responsibilities
- Register orders and monitor the order settlement process.
- Evaluate and update orders to meet customer demands.
- Handle returns, commissions, credits, and debits efficiently.
- Coordinate and follow up on customer claims.
- Prepare quotes, including parts detective, prices, delivery times, and technical selections.
- Communicate effectively with customers, acting as their internal representative, and contribute to continuous improvement.
Requirements
- Bachelor's degree or above.
- At least one year of working experience in the manufacturing industry.
- Knowledge of ERP systems and Microsoft applications, such as PowerPoint, Excel, and Word.
- Excellent communication skills, both in Chinese and English, with a logical and organized approach.
What We Offer
- A diverse and inclusive work environment based on care and empowerment.
- A chance to make a difference and contribute to sustainable solutions for a better world.
Why Join Us?
We value diversity, inclusion, and equity in our recruitment processes and believe behavioral traits are essential in determining a candidate's fit for the role. We use Pymetrics assessments, and upon application, you will be invited to participate in the assessment games.
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