Customer Service Officer

3 weeks ago


Shanghai, Shanghai, China Envalior Full time

Join Envalior in shaping the future of global engineering materials.

We are seeking a highly skilled Customer Service Officer - Global Supply Chain to join our Shanghai team in China.

The successful candidate will be responsible for managing the customer service group to ensure timely, accurate, and efficient customer service activities, building strong relationships with the SCM and commercial teams, and aligning with Envalior's business strategy to provide excellent service to our customers.

Key Responsibilities:

  • Ensure timely supply from all Envalior sites to all customers.
  • Handle customer inquiries regarding delivery, complaints, production, and inventory.
  • Coordinate with customers, commercial, and financial teams on customer setup, AR collection, credit application, and other matters.
  • Monitor new project sampling closely with AM and R&T to ensure supply at project ramp-up stage.
  • Propose improvements to our customer service based on Envalior's OTC procedure, SCM strategy, and customer needs.
  • Use Envalior and customer E-portals for data and reporting filing.

Requirements:

  • University graduate or above.
  • Equivalent education in supply chain, logistics, business management, or related fields.
  • Fluent in both spoken and written English.
  • Understanding of international trade principles and INCOTERMS 2010/2020.
  • ERP system experience, preferably SAP.
  • At least 1 year of working experience, preferably in the chemical or electronics industry.
  • Good communication and problem-solving skills, self-motivated.
  • Multinational company experience in electronics, automotive, or chemical industries, preferred.

Benefits:

  • Competitive compensation packages, including a global bonus program and individual performance bonus program.
  • Comprehensive benefits to support financial security, health, and wellbeing.
  • Support for work-life balance and flexible working arrangements.
  • Opportunities for professional and personal development, including education, training, and knowledge acquisition.
  • Diversity and inclusion, embracing individual perspectives and potential.

How to Apply:

Interested candidates should apply online by sending their CV and motivation letter in English via the career portal or contact the recruiter directly at diego.li@envalior.com.



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