Technical Service Specialist
1 week ago
Role Overview
As a Sr. Technical Service Specialist at Abbott, you will play a critical role in delivering exceptional technical support solutions to our customers. Your primary responsibility will be to provide efficient and effective technical support, including installation, corrective, pre-emptive, and proactive maintenance, to ensure our customers' instruments are running smoothly and efficiently.
Key Responsibilities
- Partner with sales, marketing, and other functional areas to respond to customer needs and ensure compliance with current guidelines.
- Provide superior customer service by applying effective communication skills to build loyalty and proactively manage and resolve high-stress situations.
- Delight our customers by providing support, including installation, preventive maintenance, technical service bulletins, and repair, while documenting, following up, and closing calls as per Abbott Diagnostics quality system.
- Partner cross-functionally and internally to maintain positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs.
- Successfully achieve established business metrics, including service sales, cost of service, and key performance indicators for assigned customers/accounts.
- Champion the utilization of remote support tools to proactively improve instrument uptime.
- Proactively improve expertise through continuous learning and certifications.
Requirements
- Bachelor's degree or equivalent relevant experience required.
- Bachelor's/Engineering degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
- Practical experience of interfacing with customers preferred.
- Basic English skills are preferred (written and oral). Proficiency in local language required.
- Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright, and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
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