Field Service Engineer

3 weeks ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific Inc. The successful candidate will be responsible for providing exceptional customer service and technical support for our semiconductor equipment, including installation, maintenance, and repair.

Key Responsibilities:

  • Provide technical support and troubleshooting services to customers with a focus on semiconductor equipment.
  • Install, maintain, and repair equipment in accordance with strict guidelines and industry standards.
  • Determine root causes of technical issues and implement effective solutions to ensure optimal performance.
  • Collaborate with cross-functional teams to resolve complex technical problems and deliver innovative solutions.
  • Train customers on the operation and maintenance of our equipment, ensuring their proficiency and satisfaction.
  • Maintain accurate records of service activities, including documentation of repairs, parts used, and customer interactions.
  • Stay up-to-date with the latest industry advancements and actively contribute to continuous improvement initiatives.

Requirements:

  • Bachelor's degree in Engineering or a related field, or equivalent experience.
  • Proven experience in customer service and technical support, preferably in the semiconductor industry.
  • Strong knowledge of semiconductor equipment, especially for FIB/SEM systems.
  • Excellent problem-solving and troubleshooting skills, with a keen attention to detail.
  • Exceptional communication and interpersonal skills to effectively collaborate with internal teams and external customers.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Fluent in both written and spoken English and Mandarin.


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