Support Engineer

3 weeks ago


Wuxi, Jiangsu, China Microsoft Full time

Overview

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technical Support Engineer in our Security team, you'll play a critical role in helping our customers protect their data and stay secure in a rapidly evolving threat landscape.

Responsibilities

  • Respond to and resolve complex technical issues related to Microsoft security products and services.
  • Collaborate with cross-functional teams to identify and address security vulnerabilities and defects.
  • Develop and maintain technical documentation and knowledge base articles to support customer success.
  • Participate in case triage meetings and contribute to the development of readiness content to support new product releases.
  • Stay up-to-date with the latest security threats and trends, and apply this knowledge to improve our products and services.

Requirements

  • 5+ years of technical support or security experience, or a related field.
  • Fluency in English and Mandarin languages.
  • Ability to meet Microsoft's security screening requirements.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Access to cutting-edge technology and tools.

How to Apply

If you're passionate about security and customer success, and have a strong technical background, we encourage you to apply for this exciting opportunity.



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