Support Engineer
3 weeks ago
Overview
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technical Support Engineer in our Security team, you'll play a critical role in helping our customers protect their data and stay secure in a rapidly evolving threat landscape.
Responsibilities
- Respond to and resolve complex technical issues related to Microsoft security products and services.
- Collaborate with cross-functional teams to identify and address security vulnerabilities and defects.
- Develop and maintain technical documentation and knowledge base articles to support customer success.
- Participate in case triage meetings and contribute to the development of readiness content to support new product releases.
- Stay up-to-date with the latest security threats and trends, and apply this knowledge to improve our products and services.
Requirements
- 5+ years of technical support or security experience, or a related field.
- Fluency in English and Mandarin languages.
- Ability to meet Microsoft's security screening requirements.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Access to cutting-edge technology and tools.
How to Apply
If you're passionate about security and customer success, and have a strong technical background, we encourage you to apply for this exciting opportunity.
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