CS Technical Support Specialist

4 weeks ago


Wuxi, Jiangsu, China ASML Full time
Key Responsibilities

As a CS Technical Support Engineer at ASML, you will be responsible for resolving complex technical issues related to the XT and NXT platforms. Your primary goal will be to develop and implement solutions for technical problems escalated from the first-line team or by customers.

Main Tasks:

  • Develop and implement solutions for technical problems escalated from the first-line team or by customers.
  • Deliver technical solutions to improve system performance upon internal and external requests.
  • Provide on-site support when necessary, including hands-on actions.
  • Communicate with customers and provide technical explanations to convince them.
  • Handle escalations to GSC/DE for difficult problems.
  • Conduct training and/or knowledge-transfer to first-line engineers and customers as required.
  • Provide feedback to the factory for machine problems that may cause severe impact.
  • Support the Account team with technical expertise.
Key Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Mechanical, Electrical Engineering, or equivalent experience.
  • Completion of L2 fast lane training.
  • Aptitude for learning and understanding sophisticated machine theory, including mechanical structure, force transmission, electrical control, and sensors.
  • Hands-on skills in assembling delicate components.
  • Proficiency in English writing and speaking, with basic presentation skills.
  • Resourcefulness and passion when encountering problems, with the ability to narrow down issues by analyzing given facts.
  • Capability of writing systematic technical reports with clear thought and expressing it in a logical way.
  • Good interpersonal skills to communicate with internal/external counterparts in a proper way.
  • Flexibility to work off-hours, travel, and overtime.
Diversity and Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion are driving forces in the success of our company.



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