Quality Assurance Manager

2 weeks ago


Guangzhou, Guangdong, China HSBC Full time
Quality Assurance and Testing Manager

HSBC is seeking an experienced professional to join our team in the role of Quality Assurance and Testing Manager. This position will be responsible for managing the overall QA and Testing planning activities, coordinating changes in various portfolios, and supporting brands and entities across different countries.

Key Responsibilities
  • Manage the overall QA and Testing planning activities, including resource allocation and timeline management.
  • Coordinate changes in various portfolios to meet business criteria, ensuring high-quality standards are met.
  • Lead a high-performance team, ensuring productivity targets are achieved and standards are met.
  • Support the delivery of digital products, ensuring they meet business requirements and are fit for purpose.
  • Contribute to the delivery of flagship transformation programs, specifically for digital channels.
  • Ensure that all Wealth and Personal Banking services offer a standout customer experience and deliver on our brand promise.
Requirements
  • Graduate with experience in customer-focused organizations, preferably in digital, transformation, or change management.
  • Strong performance management and team development skills.
  • Good knowledge of the testing process, digital channels, and customer focus.
  • Strong analytical ability, excellent attention to detail, and the ability to see things through to completion.
  • Subject Matter Expertise of channel, including technical, commercial, market place, and customer considerations.
  • Innovative approach, with the ability to approach things differently or do different things to deliver goals.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
  • Pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors.
  • Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.


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