Sales Support Specialist

1 week ago

Suzhou, Jiangsu, China Wärtsilä Full time

About the Role

We are seeking a highly motivated and organized Sales Support to join our forward-looking Sales Support team within our Bearing Centre business. As a Sales Support, you will play a crucial role in ensuring quality and speed of response for continued high-quality customer service.

Key Responsibilities

  • Provide timely and qualified responses to customer RFQs, tenders, and selling solutions in close collaboration with Account & Sales Managers.
  • Ensure proposed solutions are technically feasible and fulfill customer requirements.
  • Conduct bid management, evaluating inquiries, technical/environmental risks, and preparing cost calculations according to agreed targets.
  • Perform technical assistance to Sales and customers.
  • Present and explain service offers and participate in the selling process towards the customer on request.
  • Be a proactive partner of the customer before and during the offering process, follow up on tenders, and strive for closing orders.
  • Support other departments and share information.
  • Demonstrate QEHS commitment.
  • Check that customer, installation, equipment, and material are created and extended in SAP.
  • Create orders in SAP, according to PO from customers and information from Sales responsible.
  • Send confirmation to customers.

Requirements

  • Bachelor's degree, knowledge of the industrial industry.
  • 3+ years in sales/sales support/project management.
  • Computer literate with competent knowledge of MS Office.
  • Effective communication skills and delivering projects remotely using virtual meeting tools.
  • Business mindset.
  • Excellent attention to detail.
  • Ability to work as part of a team.
  • Fluency in Mandarin and English language, both verbal and written.
  • Experience with while metal will be a plus.

About Wärtsilä

We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self, you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Why Join Us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

Equal Employment Opportunities

We value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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