Market Operations Specialist

3 weeks ago


Xi'an, Shaanxi, China Ikea Full time

Job Overview:

We are seeking a skilled professional to join our team as a Market Operations Specialist. In this role, you will be responsible for managing and operating our online consumer community, responding to customer inquiries, and helping customers find home furnishing solutions.

Key Responsibilities:

  • Manage and maintain our online consumer community, ensuring a positive and engaging experience for customers.
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Collaborate with internal teams to develop and implement effective sales strategies and promotions.
  • Develop and maintain a deep understanding of our products and services, and use this knowledge to provide expert advice to customers.
  • Stay up-to-date with industry trends and best practices, and apply this knowledge to continuously improve our online community and customer engagement efforts.

About Our Team:

We are the voice of IKEA, using words, pictures, and videos to tell the story of our brand and inspire people with our offer. We are passionate about communication and are committed to building a strong and engaged community of customers and colleagues. If you are a creative and motivated individual who is passionate about customer engagement and community building, we encourage you to apply for this exciting opportunity.



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