Senior Customer Service

Key Responsibilities

• Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System.
• Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems, meet customer requirements via routine order cycle management and supply chain activities.
• Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.
• Support OTIF (On-Time-In-Full) performance monitoring and reporting.
• Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.
• Escalate critical issues or recurring service failures and participate in root cause investigations.
• Provide order-related data analysis upon request.
• Continue optimizing CSR workflow efficiency with automation tools.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or related field.
• 5 Yrs CSR or planning related experience related with MFG / Industrial.
• Experience in working with ERP systems (Oracle/SAP preferred).
• Excellent written and spoken communication skills in English.
• Exposure to data analysis and automation tool utilization.
• Strong interpersonal skills and ability to manage stakeholders across different functions.
• Detail-oriented with a proactive, problem-solving mindset.
• Comfortable working in a fast-paced, matrixed environment.

About Us
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way
Every Single Day At PPG
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.