Customer Service Representative

4 days ago

Shanghai, Shanghai, China Solenis Full time
Job Description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit

1.Major Accountabilities 主要职责

  • Following ANZ time zone and work closely with ANZ sales and customers to have sales orders processed timely and correctly.

  • 配合澳新工作时间,与客户和销售积极配合以及时正确地处理客户订单。

  • To fulfil customer orders and requirements, work with ANZ plant and logistics to have timely producing and delivery.

  • 处理和完成客户订单与需求,协助澳新工厂和物流部门以保证生产及运输的及时安排。

  • To execute Solenis's customer service standards, order processing procedure, and support the implementation of SAP. 

  • 执行索理思客户服务标准和客户订单处理流程,支持SAP实施。

  • Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.

  • 与销售/工厂/物流/仓库保持良好的沟通, 如有需要, 协助他们一起解决其间争议。

  • Communicate well with customers; manage well customers' requirements and needs, provide timely and efficient feedback to customers.

  • 与客户保持良好沟通, 合理管理客户需求,并及时回复客户咨询。

  • To evaluate and improve customer service performance 

  • 评估和提高客户服务绩效

2.Position Prerequisites 职位要求

  • Location工作地点:  shanghai

  • Education教育:.

  • A university degree or above 

  • 大学本科或以上学历 

  • Experience经验:

  • Above 3 years relevant working experience is required.

  • 有3年或以上相关工作经验者.

  • Others/其他:  

  • Highly motivated, able to take the initiative, capable of working independently

  • 高度自我激励, 能够采取主动, 独立工作

  • A capable user of PC office applications. Knowledge of SAP will be as advantage.

  • 良好的计算机操作能力, 熟悉SAP系统者优先

  • Excellent English verbal and written ability will be an advantage 

  • 具有流利的英语口语和书写能力优先

  • Competency 胜任能力: 

  • With a pleasant personality, good interpersonal and communication skills and able to work as part of a team

  • 个性开朗,良好的沟通技巧,团队合作能力强

  • Able to work under pressure to deliver tasks on time

  • 能承受工作压力按时完成任务

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