eam-f&b

3 days ago

Shanghai, Shanghai, China Grand Hyatt Full time

Organization- Grand Hyatt Shanghai
Summary

  • You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Oversees the preparation and update of individual Departmental Operations Manuals.
  • Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
  • Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.

Qualifications

  • Ideally with a university degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years work experience as Director of F&B, or Assistant Director of F&B in large property.
  • Good operational, administrative and interpersonal skills are a must.

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