Technical Account Manager,

7 days ago

Shanghai, Shanghai, China Walmart Connect Full time CN¥120,000 - CN¥360,000 per year

Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, brand advertisers, and agencies. Our full funnel ad solutions leverage Walmart's in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers.

Walmart Connect is seeking a Technical Account Manager focusing on enabling marketing partners to build solutions that allow the creation, management, and optimization of advertising campaigns. We are seeking a candidate who will contribute to managing partner agencies who are integrating with our API. This role involves partner technical support, advertiser help, and project management. We are looking for demonstrated performance in a constantly changing, ambiguous environment.

Responsibilities

  • Develop an in-depth understanding of Walmart's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues
  • Coordinate with engineering and product to resolve API integration problems
  • Work with clients to gather product feedback.
  • Document partner feedback and the potential business impact to fuel internal roadmap considerations
  • Consult partners and advertisers on Walmart API offering

Minimum Qualifications

  • 3+ years experience within a technical program/account management or support role
  • Basic understanding of Advertising or eCommerce space
  • Understanding of what an API is and why a business builds to an API
  • Experience with triaging and troubleshooting technical products/platforms for business and technical customers with a client service mindset
  • Experience interfacing and communicating with both business and technical stakeholders
  • Fluent written and spoken English

Additional Preferred Qualifications

  • Experience with RESTful web services
  • Start-up environment and technical management experience a big plus
  • Experience with Jira, Salesforce (sales, service, knowledge base or communities)

Walmart doesn't charge any recruitment or similar fee in the recruitment process including but not limited to interview, offering and onboarding.

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