Manager, Lab Support

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Roles & Responsibilities

Engineering Project Support and Operation Readiness: 

Equipment and System Support:

• Act as the QC equipment SME to contribute to project design, construction, and qualification. This includes participating in equipment selection, URS (User Requirement Specification) review, and IOPQ (Installation, Operation, and Performance Qualification) to ensure successful project delivery.

• Support the establishment and development of the QC operation system in alignment with Roche standards. This involves creating a maintenance management system, and an automation strategy(eg. LIMS, Empower, SAP) and implementation to support robust operational readiness.

• Lead the setup of sample and material management processes for QC operations and ensure all necessary processes, documentation (SOPs), and tracking systems are in place for the management of samples and testing materials from day one.

• Lead the setup of sample and material management processes for QC operations and ensure all necessary processes, documentation (SOPs), and tracking systems are in place for the management of samples and testing materials from day one.

• Support all QC activities during regulatory inspections and audits and participate in the response to regulatory and global quality audits.

• As the experienced SME, proactive drive the continuous improvement in Lab support team by leading the taskforce to identify and implement new technologies to improve the compliance and efficiency in routine QC operations.

Routine Operation: 

Safety Management:

• Be the QC SHE SPOC and to maintain strict adherence to Roche's SHE (Safety, Health, Environment) standards and all regulatory guidelines.

• Actively promote a safety-first culture within the team and report any incidents or deviations promptly.

Equipment and Method Lifecycle Management:

• Be responsible for the operation and maintenance of relevant equipment with Roche's QMS standards and regulatory guidelines.

• Develop and execute preventive and corrective maintenance programs to maximize equipment availability and optimize life-cycle costs.

• Ensure all computerized systems are maintained in a validated state throughout their operational life.  

• Drive operational excellence through the implementation of digital solutions and continuous improvement initiatives.

• Support the integration of new technologies and digital tools to enhance lab efficiency and data management.

• Support the lifecycle management of analytical methods, including implementation, transfer, and periodic review, to ensure compliance with cGMP and Roche standards.

Data Integrity Assurance:

• Ensure the QC data flow generated by lab equipment and maintenance activities are compliance to DI requirements.

• Ensure all data is maintained in accordance with cGMP and company standards for data integrity.

Sample and Material Management:

• Ensure the proper receipt, logging, storage, and traceability of all samples according to established SOPs.

• Conduct Stability,retention sample management with compliance to cGMP.

QC Compliance Assurance:

• Ensure audit readiness by complying with effective standards, regulatory/statutory, and cGMP requirements

• Provide technical support on all lab-related topics during internal and external audits.

Qualification and Experience

Education/Qualifications 

•  Bachelor's Degree (Life Sciences, Pharmaceutical Sciences and Analytical Sciences is preferred) and above 

• Strong knowledge of QC operation and maintenance with experience in aseptic processes preferred 

Leadership Competencies

• Models Integrity

• Focus on value and customer

• Align for success

• Deliver results

• Learn for the future

Job Required Competencies

• 3 or more years of QC experience, MNC Bio-pharma preferred 

• Sound knowledge of quality control procedures and legal standards.

• Sound knowledge of mathematics, data analysis, and statistical methods.

• Experience in strategic project of QC design, commissioning & qualification 

• Experience in QC routine operation and QC systems(eg.LIMS, Empower)

• Experience in operation and maintenance of QC operational excellence (eg.Lean and 6 Sigma).

• Have the potential to think strategically and translate strategies into actionable plans, understands and apply agile ways of working

• Fluent communications skills in English and the ability to effectively communicate, collaborate, and foster positive interactions with team members and stakeholders across the network.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.