Senior Facilities Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Duties & responsibilitiesAccount ManagementManage Finance & Banking segment accounts from Japan HQ. The responsibility is different depending on the regional/local team management structure, contract type, client expectations and service requirements.Manage these onsite teams and facilitate HQ support, including staff issues.CommunicationsCommunicate well internally/externally to achieve goalsBuild a strong relationship with Clients, JLL regional and onsite teamsCollaborate with JLL Legal / Finance / HR / HQ support teams, including PXP to support onsite teamsNew business & organic growthSupport the WD sales team to get new businessSupport transition activities to start new business operations smoothly  Collaborate with onsite teams and other business lines in JLL to expand business opportunities in existing accountsStaff Assignment & Career progressionCoordinate staff assignments at an appropriate timing without any critical vacancy and minimize profit loss for the accountSupport the staff assignment process working with other GADs, HR and hiring managerProvide staff with the opportunity to progress their individual career plans and encourage internal mobility through job posting and career progression / succession planningWD regional and global initiativesAttend the necessary training and webinars and cascade the information to account teamsLead regional and global initiatives to achieve the target goals, develop and implement improvement plans until goals are achievedDevelop Engineering opportunities and process with region and global teamBest Practice & InnovationPropose and implement various solutions, recommendations, and best practices for WD Accounts Japan to be a better organization.Proactively consider new operational approaches (e.g. IoT and AI) to build out a future business model.Proactively improve the organization to achieve a better environment and working circumstances for staffCandidate SpecificationRecommend ExperienceClient account and onsite team management for over 5 years' experiencePeople manager for over 5 years' experienceWorking with Regional / Global contacts for over 3 years' experiencePersonal & Task SkillsCommunication skill in both Japanese and EnglishMake an analysis and finding the right goal and right process for staff, account team and WD Accounts JapanGood organizational, management, communication and follow up skillsAbility to make presentations to grow the business or to improve the relationship with clientsCollect the necessary information by oneself, analyse the data and share it accurately to achieve the intended resultAbility to keep information confidential and share only with the appropriate peopleHave a strong desire to achieve results and to sacrifice oneself in time and effort to support staff, account teams, clients or WD Accounts JapanExcellent problem solving and negotiation skillsProactive individualLocation: On-site –Shanghai, ChinaIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.