Customer Care Associate

7 days ago

Hong Kong Island, China AXA Full time

Responsibilities:

  • Conduct outbound calls to customer, e.g. post-sales call, audit call, follow up case from other teams, etc.
  • Cross team support for handle customer inquiries from incoming call by need based
  • Deliver prompt response and good customer service within established turnaround standard
  • Maintain and improve quality results by adhering to script, standards and guidelines
  • Manage and resolve customer complaints
  • Document all inquiry information according to standard operating procedures
  • Perform ad hoc tasks as required by supervisor being a team player to back up other functions for service continuity
  • Assists supervisor to identify and implement improvement initiatives

Qualifications:

  • University graduate with 1+ year of customer service experience, preferably in a call centre environment; fresh graduates are also welcome
  • Passed in IIQE Paper 1,3,5 preferred
  • Knowledge of Life and Medical insurance products preferred
  • Customer-oriented with passion, patience and caring attitude
  • Excellent interpersonal and communication skills
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua is an advantage
  • Familiar with MS Word, Excel and Chinese Word Processing

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits ) , Culture ), & Career Development ).

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